Littlefat
Jellyfish
Jellyfish
19 Posts

New ipad

[Post New]by Littlefat on Jan 11, 18 8:35 PM
I purchase a new iPad lost my game how can I restore the game it took me to the beginning

 

Re:New ipad

[Post New]by Amethyst2066 on Jan 11, 18 9:32 PM
Contact customer service with your old and new game ids. They can help you to transfer your old game to the new iPad. That is, as long as it was on an iOS device previously.

 
susiewastaken
Salmon
Salmon
2,833 Posts

Re:New ipad

[Post New]by susiewastaken on Jan 11, 18 10:30 PM
https://bigfishgames.zendesk.com/hc/en-us/requests/new

cut and paste in new tab

They will need your old and new game id codes.
Reply to each email (first one might be in your spam folder)
Go ahead and play new game to level 6, so you can invite your friends again.
Support can transfer your old game to new id, but not your group of friends.


Edited on 01/11/2018 at 10:33:05 PM PST


 
Annelliegram
Shark
Shark
10,578 Posts

Re:New ipad

[Post New]by Annelliegram on Jan 12, 18 2:06 PM
You can certainly contact customer service, and they can assist with moving your game to a new device ...but they will not be able to move over friends.....

When you said that you "lost your old game" do you mean that when you got the new iPad set up, and downloaded the game that it took you to the beginning of the game?

Or are you saying that you replaced your iPad because the old one crashed and you lost your game.

IF it is the second one .... Customer Support is, indeed, the way to go .... However, if you merely replaced your old iPad with a new one and want your old game on that iPad, there is also another way ....

1. Boot up the old iPad and back up the device either to your computer or the Cloud..... it is important to go into Settings and be sure that Game Center is turned on in the "what to back up area" ...... also select iBooks, and any other pertinent items that you want transferred over .... the list is pretty intuitive.

2. On the new iPad (that is already set up), you would want to reset it so it is back to the way it was when you received it.

3. Then when powering on the new iPad, chose to set up from a backup (from where ever you backed it up)........this process will restore the ENTIRE iPad, including all your emails, photos, other games and Midnight Castle.

Your new iPad will also have all your friends in MC and still have the same user ID..... if you go the Customer Support route .. you will have a different user ID and will need to set up your friends again.

Good luck with which ever route you choose.

 
Rammygirl
Guppy
Guppy
148 Posts

Re:New ipad

[Post New]by Rammygirl on Jan 12, 18 2:46 PM
If this is a bit too technical for you Apple should help. Book a genius session in store or contact them on line, they can talk you through. Your old iPad would need to have been backed up either to I tunes or the cloud. The cloud back up is automatic if the correct settings are on and I think they are by default.
A new iPad like a new phone can be populated easily with the content of the previous one.

If you did this and you still lost your game then try customer support as suggested.


 
bfgIlinalta
Moderator
Moderator
3,794 Posts

Re:New ipad

[Post New]by bfgIlinalta on Jan 12, 18 3:11 PM
Hello Littlefat,

I'm sorry that there was a loss of progress, and I agree with Amethyst2066, susiewastaken, and Anneliegram, that in general, contacting our Customer Support Team will be the best method of restoring lost progress. Since this is an iOS device, I'd like to expand upon what Anneliegram provided since if you've previously linked your account with a Facebook account on an iOS device, you may be able to retrieve that progress on your new device.

For more details on how to do that, our article about linking your account is provided below:

Save your progress with Facebook! (iOS only)

If you haven't previously linked your account to a Facebook account, or those steps don't seem to retrieve your previous progress, I recommend contacting our Midnight Castle Support Team with the Friend Code of the previous progress and what is currently being seen. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you everyone for your support and I hope this is helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 01/12/2018 at 3:12:48 PM PST


 
 
 
 
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