lost years of progress

[Post New]by redkat05 on Jan 11, 18 1:27 PM
how do i get it back i was on level 63 .now nothing it had a message saying lost all progress and will take some time to get it back. ID 274333.help how do i get it back

 
silver_hawk
Stingray
Stingray
5,907 Posts

Re:lost years of progress

[Post New]by silver_hawk on Jan 11, 18 2:10 PM
You will need to contact customer support and explain your situation and message.

 
MrsPuzzler
Guppy
Guppy
132 Posts

Re:lost years of progress

[Post New]by MrsPuzzler on Jan 12, 18 7:47 AM
This happened to me twice this year. I was able to solve the problem by backdating my computer to a day before this happened and it worked for me. No progress will be lost. Good luck.

 
mamarose1900
Flounder
Flounder
2,088 Posts

Re:lost years of progress

[Post New]by mamarose1900 on Jan 12, 18 10:23 AM
If you haven't already done so, try uninstalling and reinstalling the game. Sometimes that works.

If you get a new game with a new ID, tell customer support both ID numbers and they might be able to replace your new game with your old one. I don't know of that happening, but I thought I'd throw out the possibility, just in case it does.

Good luck!!

I hope you get back to stormin' the castle soo.



 
 
 
 
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