Daxadillion
Salmon
Salmon
2,602 Posts

Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by Daxadillion on Jun 29, 17 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 06/29/2017 at 6:25:33 AM PST


 
jennsmom
Angelfish
Angelfish
1,124 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by jennsmom on Jun 29, 17 6:21 AM
Windows 10, new-ish computer. Unable to play demo due to screen breaking up and flashing. Had difficulty closing out.

 
bfgBellerophon
Moderator
Moderator
8,663 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition her

[Post New]by bfgBellerophon on Jun 29, 17 6:30 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Windows 10

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 06/29/2017 at 2:17:16 PM PST


 
judithannegg
Guppy
Guppy
168 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by judithannegg on Jun 29, 17 5:36 PM
There was a part near the beginning where I found a toy rabbit. When I tried to give it to a girl, I noticed it was not in my inventory when I looked at it, but when my cursor hovered over an empty spot in my inventory, it showed up. Weird. I hope this is the only tech issue. I am enjoying this game, but now I need to worry about my inventory being there or not.

 
sonofstar
Herring
Herring
350 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by sonofstar on Jun 29, 17 6:12 PM
I'm almost completely finished with the Bonus Chapter playing in Windows 10. I have to get the 3 pieces that go in the wall to get the wine bottle where Blunt's soul is stored. I have 2 but cannot pick the triangle up off the table. No matter how many times the Hint takes me there and points it out, and no matter how many times I click on it, I get a message saying to place the cursed object there. But you can't do that without that last piece to open the niche in the wall. Frustrated to get so far and not be able to complete it.

 

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by mickeyjo on Jun 29, 17 6:30 PM
Using Windows 10, downloaded and played the game with no issues so I bought it. Now the game will not download at all. I am getting an error 5. I went online and updated my video card, followed all the steps that applied to Windows 10. Uninstalled the original download and tried it again after all that - nothing changed.
I am not understanding why one would work and the other not work.

 
bfgBeruna
Moderator
Moderator
602 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by bfgBeruna on Jun 30, 17 10:14 AM
Hello Everyone,

I'm sorry to hear your games aren't working and am swimming by to help fix that.

When a game won't respond to in-game commands, we recommend a number of troubleshooting steps. Checking that the computer's video card driver is up to date and running the game with administrator permissions can help the game communicate with the computer more efficiently, hopefully resolving the issue. I've included help pages with those respective instructions below.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

I've also included a help page below that allows players to identify the causes of error codes and directs them about how to troubleshoot the causes.

Error Codes in Big Fish Games App

If those steps don't resolve the matter, please contact our Technical Support Team. They'll be the best equipped to provide more help.

Thanks for your patience and understanding. If more questions arise, please don't hesitate to PM me or another of the active Moderators. We're here to provide assistance.

bfgBeruna

 
nypitterpat
Lobster
Lobster
81 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by nypitterpat on Jul 1, 17 7:55 AM
I have the same problem as sonofstar. I can't go any further in the Bonus Chapter as I am stuck getting the 3 pieces that go in the wall. I am using Windows 8.1.
It must be a qlitch, and I can't go any further.

 
GlennMcC
Seahorse
Seahorse
34 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by GlennMcC on Jul 1, 17 10:00 AM
Have the same Bonus Chapter issue. Can't complete the game

The last wall token is on the table but you can't take it!!

Edited on 07/06/2017 at 6:25:57 PM PST


 

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by charliehenry on Jul 1, 17 1:44 PM
I am in the Mansion-just used the shard to cut my rope bond-tried using the glasses - unable to - moved on a bit and got the broom-however stuck-until I can use the glasses I cannot get the rock and proceed. Tried unloading and reloading-very unhappy like the game-cant play. Please advise.
I am on Windows 7

 
bfgBeruna
Moderator
Moderator
602 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by bfgBeruna on Jul 1, 17 1:58 PM
Good Afternoon to All,

I'm sorry your games aren't running smoothly and will swim by to offer troubleshooting advice.

As has been mentioned before, when a game stops responding to commands or won't progress, we recommend updating the video card driver. We also advise running the game with administrator permissions. These instructions help the computer and the game to interact more smoothly. I've included help pages with those directions below.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If the troubles with the game persist after trying those troubleshooting suggestions, please contact our Technical Support Team. They'll be the best equipped to provide further assistance.

Thank you for your patience and understanding. The rest of the Moderation Team and I are here to help, so please don't hesitate to PM us with questions or concerns.

bfgBeruna

 

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by jointhecrowd on Jul 1, 17 4:31 PM
Using 8.1 and having the same issue in the bonus game where there is supposed to be three pieces toward the end and there is nothing there.

 

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by charliehenry on Jul 2, 17 12:39 PM
charliehenry wrote:I am in the Mansion-just used the shard to cut my rope bond-tried using the glasses - unable to - moved on a bit and got the broom-however stuck-until I can use the glasses I cannot get the rock and proceed. Tried unloading and reloading-very unhappy like the game-cant play. Please advise.
I am on Windows 7


Thanks for NO HELP at All. Tried all your fixes-nothing=want my money back.

 

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by blondie4116 on Jul 4, 17 3:09 PM
charliehenry wrote:I am in the Mansion-just used the shard to cut my rope bond-tried using the glasses - unable to - moved on a bit and got the broom-however stuck-until I can use the glasses I cannot get the rock and proceed. Tried unloading and reloading-very unhappy like the game-cant play. Please advise.
I am on Windows 7


I am on Mac 10.11.6 and am having the same problem. Nothing I try fixes it. Help! This now makes 3 games sitting in my Game Manager, that I am unable to finish. Though I've been with Big Fish for 10 years now, it might be time to find another game venue.

 
cpatten1
Seahorse
Seahorse
33 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by cpatten1 on Jul 4, 17 11:43 PM
I'm having the same problem as the others, stuck in the bonus game and can't get the last piece for the wall. Playing on Win 10. It's frustrating because if you can't finish you don't get all the collectables and I try very hard to get them all. This is not the first time I've had this problem and I'm getting tired of waiting for a fix that never comes. I will be wanting a refund on this one.

 
cjdj99
Seahorse
Seahorse
20 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by cjdj99 on Jul 5, 17 8:05 AM
I'm also stuck in the bonus game. Can't get the last wall token. Using Windows 10.

 
trumarcar
Jellyfish
Jellyfish
13 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by trumarcar on Jul 6, 17 8:57 AM
When I arrive at Cavita's Hut, she disappears!! I am then unable to do anything. Help!

 
gamephan
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by gamephan on Jul 7, 17 8:44 PM
I have having the same problem that trumarcar is having. I arrived at Cavita's Hut and just before I can click on her, she disappears and I cannot do anything. Running Windows 7, have unstalled and reinstalled. Help!

 
framer1
Jellyfish
Jellyfish
17 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by framer1 on Jul 10, 17 7:10 AM
On this game and many others, my profile keeps getting deleted. At opening of game message says profile has been corrupted, and some files have been deleted. Anyone else having this problem? Have to start game from beginning with new profile.

 

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

[Post New]by wvickers4952 on Jul 10, 17 3:34 PM
Wondering if anyone else has a problem finding the tarot card for Tamsin Blight in area around light pole in cemetery ??? Would like to collect ALL CARDS and it is not there to be found !!!!
Another glitch not found before game was introduced !!!!!!!!

 
 
 
 
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