Daxadillion
Salmon
Salmon
2,764 Posts

Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by Daxadillion on Jun 24, 17 12:40 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 06/24/2017 at 10:28:11 AM PST


 
bfgBeruna
Moderator
Moderator
1,083 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by bfgBeruna on Jun 24, 17 10:27 AM
Hello Everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

Edited on 06/24/2017 at 3:15:43 PM PST


 
tsenones
Jellyfish
Jellyfish
13 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by tsenones on Jun 24, 17 11:44 AM
I am stuck right at the start. According the strategy guide, you are to pick up the phone card where you get the fence decoration. I can't see the phone card and don't know where it is. Therefore I can't proceed with playing.

 

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by WhiteladiesRd on Jun 24, 17 12:00 PM
tsenones, have you watched the cut scene in the house? Something gets thrown out of the building and you can pick it (the phone card) up from the zoom in of the old printing press.

 
crispypot
Minnow
Minnow
269 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by crispypot on Jun 24, 17 12:08 PM
game wont download says it`s not avaliable ????

Hi DD yeah i`ve been a member for years !!

Edited on 06/25/2017 at 1:52:24 AM PST


 
_DD_
Flounder
Flounder
2,115 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by _DD_ on Jun 24, 17 12:10 PM
yep, tsenones, had the same issue and it is as Whiteladies said (watch through the window) - using the hint helps for the order of things or not overlooking things. Similar with the oil (and then the flashlight), btw.
Another hint: When all is done outside and after entering the house, go outside again to get a hint for the collectibles (unless you've found it already).


ETA: crispypot, are you a BFG-member? cos the game is TGT and will be available for non-members only tomorrow.

Edited on 06/24/2017 at 12:12:02 PM PST


 
acgal
Seahorse
Seahorse
26 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by acgal on Jun 24, 17 12:16 PM
I collected all of the brass ornaments (9) and tried to place them where the hint button showed to on the headstones in the 'old west' cemetery but they will not stick. Anyone else having this problem?

 
bfgBeruna
Moderator
Moderator
1,083 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by bfgBeruna on Jun 24, 17 3:14 PM
Hello Everyone,

Thanks for reaching out, and I'm sorry to hear that your games aren't working. Let's see what we can do to fix this.

I'm glad to hear that tsenones and _DD have received a solution, and thanks to WhiteladiesRd for swimming by to troubleshoot.

When a game doesn't download, it's often because the permissions on the computer need to be adjusted to allow the game to access the necessary resources. There are a few different approaches that can be taken, and several of them are outlined in the help page below.

Problems Downloading or Installation Failed

If items in the game won't stick, we'd recommend beginning by checking that the computer's video card driver is up to date. We'd also recommend ensuring that the game has the necessary permissions it needs to run by running it as an administrator. I've included help pages with those respective instructions below.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If the instructions above don't resolve the issues with the games, please contact our Technical Support Team. They'll be the best equipped to continue working with you.

Thanks for your patience and understanding. Please don't hesitate to PM me or another active Moderator if any questions or concerns arise. We're committed to listening and to helping you.

bfgBeruna

 
judy76073
Parrotfish
Parrotfish
458 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by judy76073 on Jun 24, 17 9:46 PM
no tech issues/glitches at all. use windows 8.1 on all-in-one PC. Everything works quite well.

 
crispypot
Minnow
Minnow
269 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by crispypot on Jun 26, 17 1:39 AM
still says game is unavaliable, i get error code 772 i`m trying to download trial never had problem before, using windows XP

 
bobhillman
Clownfish
Clownfish
642 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by bobhillman on Jun 26, 17 3:08 AM
crispypot wrote:still says game is unavaliable, i get error code 772 i`m trying to download trial never had problem before, using windows XP



Could Windows XP be the problem? I know Microshaft are ceasing all support for Vista around the end of June 2017, so XP would seem to be more or less redundant(though I have major issues with software manufacturers basically telling us that we need to update to the pile of poo better known as Windows 10)

 
crispypot
Minnow
Minnow
269 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by crispypot on Jun 26, 17 9:15 AM
I `m not sure Bobhillman, i know my AVG was a problem and wouldn`t let me load games so i turned it off and games loaded fine, not sure what this latest issue is ???? someone did post a while ago and say if you have over 100 games then BFG would not load anymore, not sure if that``s right or not but i do have hundred`s of games, just frustrating when you pay for summat and you can`t get it grrrr

 
HeatherDay
Starfish
Starfish
47 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by HeatherDay on Jun 26, 17 11:26 AM
crispypot wrote:I `m not sure Bobhillman, i know my AVG was a problem and wouldn`t let me load games so i turned it off and games loaded fine, not sure what this latest issue is ???? someone did post a while ago and say if you have over 100 games then BFG would not load anymore, not sure if that``s right or not but i do have hundred`s of games, just frustrating when you pay for summat and you can`t get it grrrr


Hi crispypot. Do you have 100 games stored in your BF Game Manager?
You can uninstall games from the Manager and you can always download again from this website under Your Account > Purchase History.

ps. I also didn't know there was a limited amount of games the BF Game Manager could hold. I just delete when done and reinstall a year or 2 later to play again.

 
bfgBeruna
Moderator
Moderator
1,083 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by bfgBeruna on Jun 27, 17 2:58 PM
Hello crispypot,

Sorry to hear error code 772 is still being received, and thanks to everyone who swam by to offer help. Let's keep troubleshooting this.

Big Fish Games Help is the best place to begin figuring out how to handle error codes. The help page below is a great starting place.

Error Codes in Big Fish Games App

Error code 772 often means the game needs more permissions to access the resources necessary to run. Running the game with administrator permissions, as outline in the help page below, can often fix the matter.

Errors 769 and 772

If these steps don't fix the game, please contact our Technical Support Team. They'll be the best equipped to provide further assistance.

Thanks for your patience and understanding. As always, please don't hesitate to PM me or another of the active Moderators if any questions or concerns come up. We're here to help.

bfgBeruna

 
Sidney420
Starfish
Starfish
43 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by Sidney420 on Jun 29, 17 9:11 AM
I am in the Dark Tower labyrinth, and I can't take the key to open the door, I keep placing the hand symbol over the key, but it will not drag to the doors. Is there any suggestions, besides skipping?

 
crispypot
Minnow
Minnow
269 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by crispypot on Jun 29, 17 11:16 AM
Tried everything tech has suggested and still don`t work, time to cancel i think ;-(

 
sazoria
Clownfish
Clownfish
649 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by sazoria on Jun 29, 17 7:23 PM
@acgal
You have to place the symbols in the exact spaces on the gravestones i.e. you click on the symbols in the inventory, then click once on one of the symbol shapes on the grave stone. You do this 9 times, until all the symbols are in their spaces.
If you just click on the symbols and then click on the gravestone, without specifically clicking on a symbol indent, then they will not stay in place.

 
sazoria
Clownfish
Clownfish
649 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by sazoria on Jun 29, 17 8:52 PM
@Sidney420
The only suggestion I can think of, is that you have to be right next to the door in order to pick up the key i.e. you have to have working cogs when you hover your curser over the door.
If you do not have the cogs then you are not close enough so move the arrow representing you in the maze, until it is right next to the locked doors, then you should be able to click and drag the key to the doors.

If this still isn't working then I can only think there is a glitch in your game, although no one else has reported this type of glitch yet.

 
bfgBeruna
Moderator
Moderator
1,083 Posts

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by bfgBeruna on Jun 30, 17 4:00 PM
Hello Sidney420,

I'm swimming by to offer some additional troubleshooting support, in case your game has encountered a glitch.

When a game won't respond to commands, I always recommend checking that the computer's video card driver is up to date. Since the video card driver is responsible for directing how the computer displays images, it can cause trouble if it's not maintained. I've included steps for that process below:

Game Crashing, Freezing, or Blank Screen

It can also be helpful to run the game with administrator permissions, to ensure it can access all the necessary resources. I've included a help page with those instructions below too:

Run Game as Administrator

If those steps don't work, please contact our Technical Support Team. They'll be the best equipped to provide further assistance.

Thanks for your patience and understanding. The other active Moderators and I are always just a PM away, so please reach out if any questions arise.

bfgBeruna

 

Re:Please post any TECH ISSUES for Nevertales: Forgotten Pages Collector's Edition here.

[Post New]by savaged123 on Jul 8, 17 3:22 PM
tsenones wrote:I am stuck right at the start. According the strategy guide, you are to pick up the phone card where you get the fence decoration. I can't see the phone card and don't know where it is. Therefore I can't proceed with playing.


I am stuck on the same thing. From the SG, I know where it's supposed to be, but it is definitely not there. Has an update to fix the issue been done?

 
 
 
 
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