Daxadillion
Salmon
Salmon
2,856 Posts

Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by Daxadillion on May 8, 17 12:41 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/08/2017 at 5:55:29 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by bfgBellerophon on May 8, 17 5:55 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by Oceansoul82 on May 8, 17 8:57 AM
Hello!

I got stuck at level 25. In the middle of the level there are no more new customers showing up. I've already reinstalled the game but the problem is still there. Can anyone help please?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by bfgBellerophon on May 8, 17 10:14 AM
Hi Oceansoul82,

Welcome to the forums! I'm sorry to hear that there is a specific scene where customers don't appear. Thank you for letting us know what troubleshooting steps you have taken. It is extremely appreciated. We definitely want to help get things running properly, and it is recommended to run the game as an administrator. This will help the game obtain the necessary permissions to run as it should. Please refer to the specific Big Fish Games Help page below with these steps:

Run Game as Administrator

If you continue to have issues, please reach out to our Customer Support Team. The Support Team is always happy to help in any way that they can with the tools provided to them. If any questions arise, you are welcome welcome to PM any of the moderators.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by jamiesherman on May 8, 17 10:21 AM
I'm having the same problem with Level 25.

 
LanaPook
Guppy
Guppy
110 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by LanaPook on May 8, 17 10:32 AM
Also stuck at level 25. At the end of the level nothing happens. She just stands there tapping her foot.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by bfgBellerophon on May 8, 17 1:08 PM
Hi jamiesherman and LanaPook,

Thank you for taking the time to post in this thread what technical issues are being experienced in this thread. I'm sorry to hear that Level 25 is showing issues in your game with customers not appearing and nothing happens. I've gone ahead and passed along the contents of this thread to the appropriate teams for review. In the meantime, please try to run the game as an administrator as this will help the game obtain the needed permissions to run as it should. I'll include a link to the help page in this post below, and it is also located in my previous post.

Run Game as Administrator

If Level 25 continues to be an issue, please contact our Customer Support Team so that they can provide assistance beyond what is available to us in the forums. Thank you for your patience and understanding. If you have any questions, feel free to PM a moderator.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by Casey1611 on May 9, 17 4:33 AM
I am also having issues with level 25, customers stop entering and level cannot be finished without them.

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by penchet on May 9, 17 7:53 AM
Same problem here. Half way through level 25, the customers stop and the level cannot proceed to the end.

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by Grissu5 on May 9, 17 10:16 AM
Same problem here. I tried Run Game as Administrator then game did not started at all.

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by hurtmj on May 9, 17 12:05 PM
Same issue at Level 25. Reinstall does not help. Run as Administrator does not help.

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by LitelWumin on May 9, 17 2:14 PM
Also having issues with level 25 and don't want to mess with the "run as administrator" option.

I will wait for an update to fix this issue

Thank you

 
bfgIlinalta
Moderator
Moderator
3,093 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by bfgIlinalta on May 9, 17 4:38 PM
Hello Everyone,

Thank you for taking the time to report this issue with level 25. I just wanted to swim by to let players know that the appropriate teams are investigating this issue and are working hard to resolve it as fast as possible so that players can continue to enjoy the game. As soon as the Forum Moderation Team is provided additional information about this issue or information about a new update, a moderator will be certain to announce it so all of our players here can see that update's information too.

Thank you all for your patience while waiting on the right teams to resolve this issue being seen in level 25 for Princess of Tavern. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by juliecbella on May 10, 17 8:24 AM
Same problem no more customers showing up at LEVEL 25

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by sxmdiva on May 10, 17 9:12 AM
cant get by level 25. no customers. bummer. micrsoft explorer windows 10

 

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by OliviaPope on May 10, 17 9:47 AM
I also cannot pass level 25. She just stands there tapping her foot and the level doesn't end. I'm using Windows 10

 
Ninajo
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by Ninajo on May 10, 17 1:20 PM
Stuck on level 25 too, with no customers turning up half way thru...

 
BFGP
Sea Anemone
Sea Anemone
2 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by BFGP on May 10, 17 1:29 PM
PC Princess of Tavern wont let me get pass level 25

 
LanaPook
Guppy
Guppy
110 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by LanaPook on May 10, 17 3:43 PM
Do you think they will fix the problem with level 25?

 
bfgIlinalta
Moderator
Moderator
3,093 Posts

Re:Please post any TECH ISSUES for Princess of Tavern here.

[Post New]by bfgIlinalta on May 10, 17 4:45 PM
Hello Everyone,

I just wanted to quickly swim by to let players here affected by the issue with the game not going past level 25 that a new update is available that resolves this particular player reported issue.

Just in case players would like to see that, the announcement for that update is linked below:

UPDATE! New version available for Princess of Tavern (PC)- May 10, 2017

Thank you all for your patience and taking the time to report this issue and provide our teams with information regarding it. With that help, this issue was able to be rapidly investigated and resolved with the above update.

That said, if you are still having trouble after the update or with the update process itself, don't hesitate to contact our Technical Support Team for further assistance. Our Reps are happy to help with the tools they have available and will be sure to follow up as quickly as they can to assist.

Thanks for your patience again everyone, and if there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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