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PVMaine wrote:A new name doesn't work. They had me down load and use a DrFelixResults that still didn't fix it. I wrote them and they said that they would fix it but nothing so far. I am getting tired of waiting for them to fix it.
I also ran a Dr Felix and was advised to update my SiS video card. I tried to do this, but was unable to to this as my Driver was not suitable. I have e-mailed SiS over a week ago, but have still not received a reply from them.
I was also advised to update my Microsoft Direct X, Adobe Flash Player and Adobe Shockwave. I did this and I still couldn't get the Umbrella and Reel of Film out of the box (Chapter 15.)
I have since replied to the original BF email and advised them that I was trying to get in touch with SiS and BF replied that I had done the right thing and then suggested that the game had stopped working because my current driver has only 32 MB where as the game was, (I think,) 128 Mb. It was also suggested that in future I play the trial BEFORE I buy a game. I DID and I got to chapter 6 with NO PROBLEM.
I have also downloaded other games which, when I checked had more that 32 Mbs, usually over 100 and they have NOT caused me any problems.
I am going to try one more time to find a bigger driver. I have been sent a voucher to buy a replacement game, but I haven't used it. I want to finish THIS game.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by niagru on Mar 28, 10 2:19 PM
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Got all the way to chapter23 and left . When I came back it came up as brand new game. I had just lost 22 chapters of hard work. AAAAAAAGH!
I want to know how it ends but I am going to delete it and come back to it again, right now I am to disgusted.
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bfgTigris wrote:Hi fishies,
Thanks for your posts. We are currently looking into the issue with emptying the box in Chapter 15.
The best way to get these types of issues resolved is by contacting our Customer Support team. They will gather necessary information on what types of computers are being affected by the problem. If you would like to continue to assist us with this issue, we ask that you please send a Dr. Felix in your message to Customer Support.
Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. If you're uncomfortable completing the following steps, I want to urge you to contact Customer Support for more specific help.
<a href= http://games.bigfishgames.com/RightNowImages/TechTools/Dr.FelixBigFishGames.exe> Click here to start Dr. Felix</a>
1. Select ‘Run’ or ‘Save File’ to download the Dr. Felix file to your desktop.
2. Next, open the ‘DrFelixBigFish’ file.
3. Once you’ve agreed to the terms, Dr. Felix will start gathering information.
4. Wait for Dr. Felix to finish, then click the ‘Next’ button.
5. A .zip file, named ‘DrFelixResults’ will save to your desktop.
6. Attach the zip file to your support ticket. You don't have to open the .zip file if you don't want to, it's already collected the information it needs.
Click <a href="http://bigfishgames.custhelp.com/app/answers/detail/a_id/160/kw/attach%20a%20file/r_id/109674"> here</a> for information on how to attach a file to your support ticket.
I want to reiterate that if you're uncomfortable with any of the above steps, just shoot an email to <a href=http://bigfishgames.custhelp.com/app/home>Customer Support</a> or hop in to <a href=http://bigfishgames.custhelp.com/app/answers/detail/a_id/192/> Live Chat</a> if you're a Game Club Member, and a CS Representative will be more than happy to help you out.
Thanks,
bfgTigris 
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goddess280653 wrote:Hi there, I ran Dr Felix and carried out all the updates as suggested and I still cannot get the reel of film and umbrella out of the box - so skipped the last part of the chapter. I am now stuck on getting the knife from behind the mirror in the storeroom. The mirror moves aside and click in the space (have check out walkthrough) about a million times and still no knife. Any suggestions would be appreciated.
Cheers
How did you skip the end of the chapter. I don't recall seeing a skip button?
EDIT
Just noticed the date on your post. It was an April Fool's joke, wasn't it? If It was I am VERY ticked off. :'¬(((((((((((((((((((
Edited on 04/02/2010 at 10:44:53 AM PST
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I am also having trouble in Chapter 15 with the umbrella and reel. I tried click on the following web-site
<a href= http://games.bigfishgames.com/RightNowImages/TechTools/Dr.FelixBigFishGames.exe>Click here to start Dr. Felix</a>
and nothing happened.
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I am having the same problems with level 15. Has it been resolved? I have tried the suggestions that were posted. Really like the game and would like to finish.
JANE2561 wrote:Chapter 15....... Still can't get the umbrella or the film reel out of the box.... I've tried everything and I've given up.... Fix it or issue me a credit.... Thanks
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hmetzger wrote:Has anyone managed to fix the umbrella/reel of film issue in chapter 15?? I would really like to finish the game... :-( been checking back every few days... is there a patch yet that I can download?? clue??
Not at the moment. I hope they will soon. I LIKE this game and am desperate to finish it.
I am having to practice patience and I'm not very good at that.
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Hi fishies,
We are still working on the issue with Chapter 15. We apologize for the trouble and are doing our best to find a fix. For those that are trying to run the Dr. Felix. Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. It's function is like taking inventory of the files in your computer, so it doesn't actually fix anything itself, but it allows our team to see things they wouldn't be able to normally see. This is why it's important to send this in with your email to customer support. It's a big help.
Here is a link to my earlier post that explains how to run the Dr. Felix and how to attach it to your email. Click here
Hope this helps, and again, thank you for your patience.
bfgTigris
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deijiara wrote:Well I made it to Chapter 19 without a glitch. Then I hit the literal brick wall. As soon as I get past the first step of sorting the family tree, I get kicked back to my desktop. I have literally no other issues with the game. But, I either want a solution or my credit back. I have windows Vista, nice and updated, no other glitches or errors and trust me, I'd notice those because I downloaded 3 other games at the same I downloaded this one.
The same thing happened to me. I have had not any issues at all until this happened. It kicks me back to my desktop as soon as I complete the family tree. I am running Windows XP, so it's not an issue with your Vista.
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bfgTigris wrote:Hi fishies,
We are still working on the issue with Chapter 15. We apologize for the trouble and are doing our best to find a fix. For those that are trying to run the Dr. Felix. Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. It's function is like taking inventory of the files in your computer, so it doesn't actually fix anything itself, but it allows our team to see things they wouldn't be able to normally see. This is why it's important to send this in with your email to customer support. It's a big help.
Here is a link to my earlier post that explains how to run the Dr. Felix and how to attach it to your email. <a href="http://forums.bigfishgames.com/posts/list/40/85505.page#1585532"> Click here</a>
Hope this helps, and again, thank you for your patience.
bfgTigris
Thank you! The update gives me hope! :-) I really enjoyed this game until this point and really do want to finish it... question - when the patch comes out, does it automatically download if I'm logged in to BF?? Never downloaded a patch from you guys in 2 years of membership, so am unsure how that works... THANK YOU AGAIN!!!!!
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hmetzger wrote:
bfgTigris wrote:Hi fishies,
We are still working on the issue with Chapter 15. We apologize for the trouble and are doing our best to find a fix. For those that are trying to run the Dr. Felix. Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. It's function is like taking inventory of the files in your computer, so it doesn't actually fix anything itself, but it allows our team to see things they wouldn't be able to normally see. This is why it's important to send this in with your email to customer support. It's a big help.
Here is a link to my earlier post that explains how to run the Dr. Felix and how to attach it to your email. <a href="http://forums.bigfishgames.com/posts/list/40/85505.page#1585532"> Click here</a>
Hope this helps, and again, thank you for your patience.
bfgTigris
Thank you! The update gives me hope! :-) I really enjoyed this game until this point and really do want to finish it... question - when the patch comes out, does it automatically download if I'm logged in to BF?? Never downloaded a patch from you guys in 2 years of membership, so am unsure how that works... THANK YOU AGAIN!!!!!
If there is a patch or update it will appear on your game manager. They are usually, I think, a cream "button" on the top of the frame of your game manager where it shows your green list of games.
Hope that makes sense.
Helen
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Helmaron wrote:Chapter 15 problem.
Umbrella and reel of film will not come out of the box.
Tried hint and it just highlighted the umbrella. when I clicked on the dratted thing it wouldn't move.
Things which were totally covered by the umbrella were removed from the box when I clicked the umbrella. These items were the doll and the knife.
I also had the white box when I tried to dry the medical file, but I could also work round it.
Could someone PLEASE help me fix it as I really want to find out if the heir is who I think it is!
My computer has Windows XP
Thanks in advance.
I have the same problem I also have XP I hope they find a fix for us.
Edited on 05/05/2010 at 9:26:29 PM PST
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