bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 24, 18 3:25 PM
Hello ptdreamers and leslieb,

I am sorry to hear that there has been a loss of progress and definitely understand the desire to continue playing from where the game was last saved. It sounds like ptdreamers that you may already be in touch with our Support Team, but just in case, I wanted to provide the steps below of how to contact our team for assistance with restoring your progress.

For players who have seen a loss of progress, I recommend contacting our Midnight Castle Support Team with the original progress' Friend Code as well as the new Friend Code being seen on the profile with no progress. Our Reps will then use that information to assist further. If you do not have your original Friend Code, please provide as much detail about the lost progress as possible, such as level achieved, username of the account, gold and diamonds available, pets and avatars earned, and items in inventory.

Thank you for your patience, and I hope this is able to help. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by ptdreamersnewid on Jan 25, 18 5:08 PM
Finally got most of my game restored but I lost my friends. If you recognize ptdreamers or my old ID of 665031 please re-friend me. My new ID is 725702. Thanks BF for your assistance.

 
bfgBeruna
Moderator
Moderator
1,968 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgBeruna on Jan 25, 18 5:12 PM
Hello ptdreamersnewid,

I'm so glad your game has been restored! To ensure you find as many new in-game friends as possible, I'd recommend posting the new game's Friend Code in the designated thread for PC players below:

PC Friend Codes

You'll be able to add the Friend Codes that have been posted there to your game immediately, and players who visit the thread in the future can add your code to their game too. I wish you the best of luck and a happy weekend.

bfgBeruna

 
gillydi53
Clownfish
Clownfish
697 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by gillydi53 on Jan 29, 18 12:26 AM
When I visit the private room of my friends it is very slow to leave it when clicking on the cross . This started happening on the Christmas update . Windows 10 PC

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 29, 18 11:35 AM
Hello gillydi53,

I'm sorry to hear that there seems to be a slow down when visiting and leaving the private rooms of friends. It's possible that some changes or updates to the system being played on can help when there appears to be a slow down while playing. If you'd like to try those steps, I'm going to provide them in a linked article below:

Crashing, freezing, game won't open (Computer)

It's possible that even after updating or making some changes that the issue persists. In those cases, we'd love to hear more about the issue and see if there are more steps to try or investigate further. For any problems that continue after trying those steps, I recommend contacting our Midnight Castle Support Team with a description of what has happened, what steps have been tried to resolve the issue, as well as your Friend Code if available. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience and time. I hope that those suggestions help, and if not, that our Reps can get back in touch quickly to help further. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

[Removed by Moderator]

[Post New]by stamimax652 on Jan 30, 18 2:12 AM

Edited on 01/30/2018 at 8:41:19 AM PST


 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 31, 18 3:08 PM
Hello Everyone,

Thank you for your patience while our teams removed spam in this particular thread. The Forum Moderation Team does its best to remove these sorts of posts as quickly as we can, and while we're unable to completely delete these posts sometimes, we do remove these posts' content and ban the associated accounts as soon as we can.

While we do remove these as quickly as we can, this is a manual process and can take a significant period of time. For more information about this persistent issue, please see our announcement regarding it below:

An important announcement regarding spam posts - May 24, 2017

We appreciate players that take the time to report spam or other questionable threads to our active Moderators and want to thank you all again for your patience as we handle those particular threads with appropriate action. Don't hesitate to contact us as well if there are further questions or concerns; we're all happy to listen and assist as best we can.

bfgIlinalta

 
BillyeLH
Minnow
Minnow
226 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by BillyeLH on Feb 4, 18 8:47 PM
I have a new neighbor that I talked into coming to play MC.

I tried to view her room & it said that she had a new version of the game & that I needed to update. I don't have any update available. I did the full update but I still can not get into her room. I tried looking for it manually but it said there isn't any update.

What gives?

Billye

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by issthereauser on Feb 5, 18 5:40 AM
Why can;t I gift friends? I can gift up to about half way through my friends list and then past that I can't?????

 
BillyeLH
Minnow
Minnow
226 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by BillyeLH on Feb 5, 18 9:36 AM
issthereauser wrote:Why can;t I gift friends? I can gift up to about half way through my friends list and then past that I can't?????


Did you know that you can only gift 5 friends at a time? You have to wait for the next period to gift again.

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Feb 5, 18 3:03 PM
Hello BillyeLH and issthereasuser,

Thank you for taking the time to report issues encountered in the PC version of Midnight Castle. I'd be happy to provide some suggestions and also how to receive further assistance should that be necessary.

BillyeLH, it sounds like there is a difference in the version your friend is playing on and the one you are playing on. What is likely occurring is that both you and your friend need to be on the same version of the game and that their game may not be completely up to date or available yet to gift/use a private room. Players need to be level 6 to have access to the ability to add and gift Friends and will need to reach level 13 and complete a quest for Trina to unlock Private Rooms to open.

If the player who is new doesn't see an update, and has reached the above levels, then I recommend contacting our Midnight Castle Support Team with details of what is occurring for further investigation. it would be good to provide your Friend Code and a description of what is being seen, as this will help our Reps assist with the appropriate profile faster. Our Reps will be sure to follow up to assist as quickly as they can.

issthereauser, I agree with BillyLH in that there is a limit of providing 5 gifts every so often, with up to 15 gifts being available to provide a day. If you've not provided those gifts yet, and are unable to flip a friend's card to see their Wish List, it's possible that they have not set a Wish List. This means that players will be unable to gift them items until they have added a request to their Wish List and saved that change. I hope that is able to help clarify why this may be happening, but if there is still trouble, don't hesitate to contact our Support Team using the above steps.

Thank you for your patience and time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
BillyeLH
Minnow
Minnow
226 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by BillyeLH on Feb 5, 18 4:45 PM
Hello, bfgllinalta,

Thank you very much. That clears it up! I didn't know they had to be at Level 13 & complete a quest for Trina to unlock the Private Room. Been a long time since I was at the beginning, LOL! She is at Level 10 the last time I looked!

Thanks for all the support & hard work that you & your co-workers provide!

Billye

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Feb 5, 18 4:54 PM
Hello again BillyeLH,

Thank you for those kind words, and I'm glad that was able to be clarified! I wish both you and your friend fun times in Midnight Castle!

bfgIlinalta

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by primitivecool1 on Feb 5, 18 11:14 PM
665363 Id code. I thought we were able to gift several times a day. Seems like I'm only being able to gift 1-2 times per day and I have 100 friends, so it takes me a long time to send everyone a gift. Please help. Thank you for checking. Melissa

 
URDUS
Sea Anemone
Sea Anemone
2 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by URDUS on Feb 6, 18 7:37 AM
How do I get my game back?
URDUS
LEVEL 80
ID 521490
CONTENT 1.14.6.1374
CLIENT 1.14.6.1367
SERVER: PROD 1.14.6.1367

 
bfgBeruna
Moderator
Moderator
1,968 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgBeruna on Feb 6, 18 10:01 AM
Hello primitivecool1 and URDUS,

I'm swimming by to provide some help!

primitivecool1: Players in Midnight Castle are able to gift five friends every eight hours. If there has been trouble gifting fives friends after eight hours have passed, then please contact our Midnight Castle Support Team. They'll be able to investigate this matter more in depth.

URDUS: I would also recommend reaching out to our Support Team, who'll be able to transfer your original game's progress to your new Midnight Castle profile. Please include both the original game's and the new game's Friend Codes. They'll handle the transfer as quickly as possible.

Thanks for your patience. If new questions arise, don't hesitate to PM me or another moderator. We're here to help.

bfgBeruna

 
tesskw
Guppy
Guppy
191 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by tesskw on Feb 6, 18 2:51 PM
The game keeps repeating some download of 2 items after the update for pc 2/6/18, my connection is not a wireless it is Ethernet. I am not sure if I play the update and then close my game will I loose progress when I reopen it and it downloads those same 2 items?

tess

 
danielat2
Starfish
Starfish
42 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by danielat2 on Feb 6, 18 3:46 PM
tesskw wrote:The game keeps repeating some download of 2 items after the update for pc 2/6/18, my connection is not a wireless it is Ethernet. I am not sure if I play the update and then close my game will I loose progress when I reopen it and it downloads those same 2 items?

tess


I have the same issue. Game works normally, I think (I don't want to proceed with new quests yet, I was just doing some regular daily quests), but each time I close and then open, it downloads 2 items.

 
bfgBeruna
Moderator
Moderator
1,968 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgBeruna on Feb 6, 18 4:03 PM
Hello tesskw and danielat2,

Thank you for bringing this matter to our attention. I'll definitely pass this information along to the appropriate teams.

For now, I'd recommend checking the computer's Internet connection. If the computer is on a wireless network, try an Ethernet connection instead. If this doesn't allow the update to stop updating, please contact our Midnight Castle Support Team. They'll be able to provide more help.

Your patience and understanding are much appreciated. If new questions arise, please PM me or another moderator. We'll be happy to help however we can.

bfgBeruna


 
dfkdkfl_1960
Squid
Squid
69 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by dfkdkfl_1960 on Feb 7, 18 8:35 PM
the last load is not saved.each time you visit the game, the download begins again.a bit annoying

 
 
 
 
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