Re:Post your Midnight Castle Technical Issues Here Only!

[Post New]by HarryY on Jan 12, 18 1:36 PM
Valdy wrote:I just gifted the last person I could gift today, and the game froze on "Please wait". My gift was given, but I didn't get the "Thank You" card.

I hope this isn't going to be one of those glitches that will come up from time to time...


That happens to me too, way too many times. It is so frustrating!!!

Edited on 01/12/2018 at 1:38:28 PM PST


 
bfgBeruna
Moderator
Moderator
1,737 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgBeruna on Jan 13, 18 1:01 PM
Hello HarryY,

I'm sorry a thank you card wasn't received. I would suggest checking to see whether the computer's video card driver is up to date or running the game in administrator mode if those steps haven't been taken. If they have, or if these suggestions are followed and the issues happens again, then our Midnight Castle Support Team will be the best equipped to provide more help. Thanks for your understanding and patience; please PM me or another moderator if more questions arise. We're here to offer guidance and assistance.

bfgBeruna


 
Bemused123
Guppy
Guppy
166 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Bemused123 on Jan 15, 18 2:25 AM
I wonder if someone can throw a light on something a bit weird happening with my game.

I have had Xmas room 2 from the time it was available. I did not do anything to the other room. One of my friends mentioned that my spring room was opened but when I go into my room it is Xmas room 2.

I remember a lot of problems with rooms during the Spring event. I bought the gold bells and that seems to fix the issue.

My questions are: how can I see one room and my friends another? What can I do about it as I am not aware it is happening?

Any suggestions would be appreciated.

 
bfgIlinalta
Moderator
Moderator
3,339 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 15, 18 5:10 PM
Hello Bemused123,

That's an interesting situation, and I'm unsure why that might be happening. Usually, players set their private room and all of their friends can see that specific room to access it. It sounds like in this instance some friends are not seeing the room that was set to active.

In this case, I recommend seeing if making a small change to that private room and saving that change can help with getting all of your friends to see it as normal.

If this seems to continue even after trying that, I recommend contacting our Midnight Castle Support Team with a description of what is occurring along with your Friend Code. Our Reps will be sure to take that information and provide it to the appropriate teams who can investigate further.

Thank you for letting us know what you've been experiencing, and I hope that suggestion helps get the room change to stick. Otherwise, I want to thank you for your patience while working with our teams. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
Go to: