bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Dec 1, 17 11:16 AM
Hello Wendyph1966,

I'm sorry to hear that there appears to be performance issues with the game while playing on PC. I'd like to recommend some suggested steps for performance issues in our following help article:

Crashing, Freezing, Game Won't Open (Computer)

Those steps may help with resolving the lag being experienced recently. For any problems that continue after trying those steps, we recommend contacting our Midnight Castle Support Team with your Friend Code and a description of what occurs, what steps have already been tried, and when the lag seems to start happening. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you to everyone for their patience in regards to spam posts that may appear from time to time. For more information regarding this persistent issue, please see our post below:

An important announcement regarding spam posts - May 24, 2017

Thank you for your patience, and I hope this helps out. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 12/01/2017 at 11:18:23 AM PST


 
Knim
Herring
Herring
329 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Knim on Dec 1, 17 4:39 PM
MOUSE635662 on PC.
I played for 5 hours 1 day, 8 hrs last day looking for last yellow ghost upper left hand corner. Used over 200 gems.
Collected over 500 total ghosts total.
56 green
66 blue
60 red
160 yellow
83 Azul
118 violet
Did not get last ghost! REALLY! Is this a glitch? Also had collected several ghosts that did not apply and was thrown out of game several times. I was working so hard did not stop to write up tech issue.
My other game did not use nearly as many and collected only 83 Yellow total for 2 years.
It looks like the more I spend the less good results I get.
Do I have to wait a year to get achievement? Heard other friends had some issues but not this not to this percentage.
Please respond.

 
RBecker
Seahorse
Seahorse
33 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by RBecker on Dec 1, 17 7:44 PM
I had to get a new computer because the other one crashed. I was playing Midnight Castle under the name Renalda and my friend code was 681320. I had 130,037 gold coins and 507 diamonds the last I wrote down. My new Friend code is 713741 under the name Renalda. Would appreciate any help getting back to where I was. Thanks

Edited on 12/05/2017 at 9:28:45 PM PST


 
bfgBeruna
Moderator
Moderator
1,533 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgBeruna on Dec 2, 17 1:38 PM
Hello Knim and RBecker,

Thanks for your patience while waiting for responses. I'm swimming over to provide help as quickly as I can.

Knim: I'm so sorry that the final ghost wasn't caught. Ghosts are caught at random, which means there isn't a way to predict which ghost you will catch when you trap one. We're not able to add achievements to a game, and I apologize for that inconvenience. It also sounds like the game crashes several times, so I'd recommend following the steps in the help pages below to prevent that from happening again.

Update Video Card Driver (Computer)
Run as Administrator (Computer)

Please contact our Midnight Castle Support Team so they can restore any inventory items that were lost. Be sure to include your Friend Code in the inquiry.

RBecker: I'd also suggest that you contact our Support Team. If you provide them with both the old game's and the new game's Friend Codes, they be able to transfer your progress as quickly as possible.

Please have a lovely weekend. If any more questions arise, you're more than welcome to PM me or another moderator. We're always happy to help.

bfgBeruna

 

[Removed by Moderator]

[Post New]by jcorena on Dec 3, 17 7:50 PM

Edited on 12/04/2017 at 9:04:23 AM PST


 

[Removed by Moderator]

[Post New]by sed4ernest on Dec 4, 17 2:00 AM

Edited on 12/04/2017 at 9:04:05 AM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Hattimpton on Dec 4, 17 9:18 PM

Edited on 12/05/2017 at 8:42:23 AM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by dfkdkfl_1960 on Dec 4, 17 10:21 PM
I have not saved the progress what to do

 
sandy510
Parrotfish
Parrotfish
456 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by sandy510 on Dec 5, 17 5:13 AM
I think what is happening in my computer is I am running two at the same time, when I go back to see what is on my computer there is 2 of all files, I did a back up and I think they are both being activated at the same time.

I noticed this awhile back that the last character that shows up before the game would start say it would be pirate pete and then the angel or Trinia would show up together.

I am defiantly not a computer savvy person, how the heck do I get this to stop.

I also have 316,920 K showing in the task manager, when I close out MC and go to game manager two are showing, one with 26.1 MB and the other with 19.9 MB

Edited on 12/05/2017 at 11:34:13 AM PST


 
missg727
Jellyfish
Jellyfish
12 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by missg727 on Dec 5, 17 6:35 PM
This just happen I went to my friends list to gift and they all has disappeared I not sure what to do I deleted the game and reinstalled it and still I have no friends
my id is 55459

Edited on 12/05/2017 at 6:38:48 PM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Wendyph1966 on Dec 5, 17 11:10 PM
missg727 wrote:This just happen I went to my friends list to gift and they all has disappeared I not sure what to do I deleted the game and reinstalled it and still I have no friends
my id is 55459



that has happened to me a few times, but if you just wait your friends will come back.

 

[Removed by Moderator]

[Post New]by welledward on Dec 6, 17 3:26 AM

Edited on 12/06/2017 at 9:01:51 AM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by mrswopcopusa on Dec 6, 17 5:16 PM
I am not able to get the update on my PC. It does not show up automatically or manually in the game mgr. Please help! Don't want to miss winter event!

 
bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Dec 6, 17 5:22 PM
Hello Everyone,

Thank you for your patience while waiting on a response. I wanted to swim by real fast to assist with some of the reports here, and provide our steps for contacting the Support Team, should more assistance prove to be necessary.

dfkdkfl_1960, if the game is not saving your progress, there may be a few reasons why. What I recommend is to get in touch with our Midnight Castle Support Team with a description of what you are experiencing, and if possible, the current Friend Code for the progress seeing this trouble. Our Reps will follow up as soon as they can.

sandy510, I'm unsure what you are describing, but I definitely think that our teams would like to investigate this further. Please contact our Midnight Castle Support Team with a description of what you are experiencing, and if possible, the current Friend Code you see while trying to play. Our Reps will follow up to request any further information they may need or to provide further assistance.

missg727, I'm sorry to hear that your friends seem to have disappeared. It's possible that Wendyph1966's suggestion to wait to see if those friends return is the best thing to do at first when this occurs. Sometimes, when players close their game and reopen it, they find that their friends will reappear. If it's been some time after those friends went missing, and they haven't returned, please reach out to our Midnight Castle Support Team with a description of what you are experiencing, and your Friend Code.

Thank you for your patience, and I hope this is able to assist. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Dec 6, 17 5:25 PM
Hello mrswopcopusa,

I'm sorry to hear that the update isn't appearing as expected. What I recommend is going ahead and contacting our Midnight Castle Support Team for further assistance.

I recommend letting our Reps know what you have experienced when trying to update the game, as well as what steps you've already taken to try to resolve this. Our Reps will be sure to follow up as soon as they can. Thank you for your patience, and I hope this is helpful in where to receive further assistance if the update seems to be having trouble installing.

bfgIlinalta

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by dfkdkfl_1960 on Dec 7, 17 5:02 PM
I turned to tech support responded quickly even got 100 diamonds and 2000 coins thanks but the problem has not disappeared. I have no connection problems, the game works very well but after the last obnuleny partially not saved the progress. the last 5 - 6 of my actions when you exit the game are not saved

 
susiewastaken
Salmon
Salmon
2,507 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by susiewastaken on Dec 7, 17 6:26 PM
dfkdkfl_1960 wrote:I turned to tech support responded quickly even got 100 diamonds and 2000 coins thanks but the problem has not disappeared. I have no connection problems, the game works very well but after the last obnuleny partially not saved the progress. the last 5 - 6 of my actions when you exit the game are not saved


If I were you, I would try REPLYING to the last email they sent you....let them know the issue still isn't fixed.
(a reply should get you help faster than starting a new trouble ticket)

 
pepita933
Seahorse
Seahorse
25 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by pepita933 on Dec 7, 17 7:01 PM
I've been trying to download, I guess the Christmas download. I am on an iPad, don't know my friend I'd, and can't get into the game to find it. Unfortunately the download hangs at 20%, and then stalls. I am guessing this is a programming glitch.

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by designval on Dec 7, 17 7:38 PM
I'm having the same issue as pepita933. The download for the Christmas update keeps hanging up at around 20% then won't download anymore. I've tried several times but the download always stop at 20%. The download message keeps cycling through the messages "cleaning out closets" etc, but the it never gets past "1/5".

 

[Removed by Moderator]

[Post New]by gimino39 on Dec 7, 17 7:46 PM

Edited on 12/08/2017 at 10:52:10 AM PST


 
 
 
 
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