Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by a_bull on Nov 26, 16 3:56 PM
I'm having trouble with the game as well.
I've followed the tips in the help section with no luck.
I'm on a new computer with Windows 10 already installed, so I can't go back to Windows 7 (I don't have the disk for it).

I still have hope from reading about those lucky few who can play on their Windows 10, so I'm currently fiddling around with installing/uninstalling and the compatibility troubleshooter.

I'll post if I succeed (fingers crossed).

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Tomten18 on Jan 2, 17 9:05 AM
It's a bit of a relief that other have the same problem.
I hope the make it compatible with Win10, cause this is a very entertaining game.

 
cme550
Herring
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318 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by cme550 on Jan 3, 17 4:28 PM
So I have problems with Return to Ravenhearst and Dire Grove as well. Just lovely. I also can't get it to play

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by HAFINBY on Jan 20, 17 11:10 AM
I have been waiting since the day I went from windows 8.1 to windows 10 for Dire Grove to be fixed. This is my favorite game and I hate that I can't play it anymore. I would think after all these months they would have a solution to get it working on Windows 10? It's very frustrating.

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by raynestormrn on Jan 26, 17 1:09 PM
i'm also having the issue. at first it was with the dire grove standard edition.....so i bought the collectors edition....it also only opens to the task bar......hoping there will be a fix, and soon, otherwise it's 14 dollars wasted trying to play dire grove again

 
RavenQuo
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839 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by RavenQuo on Feb 9, 17 3:52 PM
...and I'm another one. Game installs fine, but won't actually open. Both RTR and 13th Skull (which I believe came immediately before and after) open fine. Tried using the troubleshooter, but got no results from the tester using either Vista compatibility mode or Windows 7 compatibility mode. Tried setting it to use Windows 7 settings and then uninstalling/redownloading, but no dice. Brand new computer & it just spent a few hours the other night updating Windows, so that's not the problem.

I miss this game!

 
RavenQuo
Clownfish
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839 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by RavenQuo on Feb 9, 17 4:13 PM
Erm, one other thing: this game isn't listed on the Contact Support game-specific list...and the report wouldn't let me submit the form with the "Game Not Listed" option populated. I hammered my request through using some other options (with Dr. Felix report attached), but it's almost certainly not going to end up in the right place, at least not anytime soon. I'd like to provide all the information possible, but if it's systematically difficult to get it to the right place, how can that work?

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Melanee57 on Mar 19, 17 1:59 PM
I'm having the same problem with this game. All the rest of them play just fine.
Now I can't figure out how to send the DrFelix report. HELP!! Really can't figure out the new help site
Also if this game has had this problem for all this time why not fix it or take it off the site so other people don't keep having this problem.
I would be fine with a coupon for another game,

 
Luckystar18
Dolphin
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6,635 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Luckystar18 on Mar 21, 17 3:30 PM
Melanee57...Yes..me too...have all of the other MCF games and they play fine. I so agree...there are way too many of us that are using WIN 10 now that aren't able to play this game that we've already purchased. BF needs to either fix it or take it off the site.

BF did change the help site not too long ago, but if you pm one of the mods, that have replied to this thread, and ask for some assistance in how to navigate the new help site they should (hopefully) be able to help you file a Dr Felix report...not sure how much good that will do though after all of this time.

Edited on 03/28/2017 at 2:33:42 AM PST


 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by mtomas1026 on Mar 23, 17 7:24 AM
Having the same issue!

 
ANT58
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by ANT58 on Mar 31, 17 5:32 PM
Can't get Dire Grove to open too! I have paid for, downloaded and validated game. Unloaded and loaded again 4 times to no avail. So it seems I've wasted £10.80.

 
Luckystar18
Dolphin
Dolphin
6,635 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Luckystar18 on Apr 1, 17 1:32 PM
ANT58

Unfortunately it seems that after all of this time (and complaints) that BF is not in any hurry to fix this game for those of us that have purchased Dire Grove and have since switched over to WIN 10. You can get a free game coupon for a different CE if you get in touch with Customer Service, or contact one of the mods, via pm, if you're unable to navigate the new CS system regarding this game.

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Patrick1510 on Apr 21, 17 11:38 PM
Ditto. I bought a new laptop with Windows 10 loaded so can't revert to 7 or 8. The game opens on the taskbar but not on the screen. Extremely disappointed that BFG won't address this. The game is a classic and was the one that got me hooked on Hidden Object Games. Any developers out there willing to make suggestions? I suspect that the issue is related to video/display issues, but I'm not a techie.

I also notice that the link to this forum has been removed from the index list so I guess I'm talking to myself (again)

Edited on 04/22/2017 at 1:00:15 AM PST


 
FishyFemale
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1,164 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by FishyFemale on Apr 25, 17 9:19 PM
I posted the following to the SE forum for Dire Grove since that's the version I own but I wanted to share it here as well.
------------------
It's now been a YEAR AND A HALF since Big Fish has been notified about Dire Grove not working on Windows 10 yet nothing has been done to correct the problem. WHY????? It is the most popular game in the entire MCF series and has continued to generate the highest positive reviews of all of them. Several of the moderators have said that the appropriate teams are aware of the problem and are investigating it yet no further word has come from them. Also, they said that they forwarded our suggestions about including a disclaimer on the DG game page saying that the game currently will not run under Windows 10 yet Big Fish hasn't done that either. Why not??? You continue to mislead customers with a game that currently does not work with the newest OS. Big Fish is the developer of Dire Grove and should still have the technology to resolve the Windows 10 issue. Where are all you tech savvy people working at Big Fish? Why do all the other games in the MCF series that came before and after Dire Grove work fine under Windows 10 but this one does not? Big Fish needs to find that one thing(s) that is unique to DG that the other games do not have and either remove it or update that feature(s) so that it is compatible with Windows 10 like the other games. I can't believe that it's taking so long. I also can't believe that they're choosing to just ignore the problem since their reputation is at stake but then it's been at stake ever since the changeover a few years ago. If I was a moderator, I know I'd be frustrated being caught in the middle like that with all the angry comments that continue to pour into the forums. I'd look for a different job. Meanwhile, needs to look into this.
----------------------
ETA: I, along with others here, did what I could to troubleshoot the Windows 10 problem myself. Uninstalling/reinstalling the game, using the compatibility wizard for all available versions, trying different resolutions in the display, opening the game within the program folder instead of the game manager, even reinstalling Adobe Flash Player, Shockwave, and Java did nothing to make Dire Grove open.

Edited on 04/25/2017 at 10:29:50 PM PST


 
Luckystar18
Dolphin
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6,635 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by Luckystar18 on Apr 26, 17 4:18 PM
FishyFemale...I agree with you whole heartedly on all of the aspects that you have mentioned, regarding this game, and the decline in this gaming site since the changeover a few years ago. Sadly I don't think that there will be a fix for this...one of the favorite games in the MCF series, anytime soon.

Edited on 04/28/2017 at 6:34:21 AM PST


 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by wilycoyote on May 8, 17 8:52 PM
Draclvr wrote:Have any of you tried running the compatibility troubleshooter in Windows 10? I did and the game is working just fine. The game was already installed on my system when I did the Windows 10 upgrade. It also just opened to the taskbar. I went to the .exe file (application) in the Dire Grove folder and right clicked. I selected troubleshoot compatibility. The troubleshooter chose Vista and I tested the setting. The game opened just fine. But when I closed the troubleshooter and tried to run from the desktop icon, it once again just opened to the taskbar.

So, I uninstalled the game, downloaded and reinstalled. Now it's working perfectly.


I tried this and still nothing. I emailed Eipix to see if they have any suggestions. I'm not optimistic.

Edited on 05/08/2017 at 8:56:44 PM PST


 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by carolcerts on May 21, 17 9:29 AM
this is my favorite game please fix this game!!!

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by djmadison64 on Jun 6, 17 2:40 PM
Add me to the list. I'm on a PC with Windows 10. I tried fiddling with changing compatibility since Windows 10 has that capability. I love this game and the SE was the first BF game I ever played. No other game has come even close which is why I wanted the collectors' edition. I, too, received an apology and a coupon code for another game. Nice, but not what I wanted. Please find out what the problem is and try to get a fix.

 

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by bjmirlu on Jul 17, 17 10:29 AM
Please, when are we going to be able to play this game again, i have tried everything listed on this thread, nothing works, I can't believe we don't have a patch for one of your most popular games yet!! Help!

 
DebbyM123
Guppy
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184 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Dire Grove Collector's Edition here

[Post New]by DebbyM123 on Jul 19, 17 9:51 AM
I just bought the game and find I can't play it. I am one of those who has Windows 10. Please make this game playable using Windows 10.

Please let me know how I can copy this game's file so that I can play it on another PC that is not Windows 10.

Edited on 07/19/2017 at 9:53:37 AM PST


 
 
 
 
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