Daxadillion
Salmon
Salmon
2,764 Posts

Please post any TECH ISSUES for Divine Academy here

[Post New]by Daxadillion on Jul 21, 15 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/21/2015 at 6:26:28 AM PST


 
pita1234
Guppy
Guppy
144 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by pita1234 on Jul 21, 15 1:45 AM
Yet another "won't play" release. After download, blank white screen. Must C-A-D to close screen. Windows XP. Sigh.

 
TMGamer99
Salmon
Salmon
2,712 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by TMGamer99 on Jul 21, 15 3:24 AM
I keep getting errors that say the server is under maintenance, with error code 2.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by chookie157 on Jul 21, 15 3:34 AM
All I get is cannot connect to server error 1-0

 
bfgWaimea
Moderator
Moderator
2,837 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgWaimea on Jul 21, 15 6:29 AM
Hi Everyone,

If there's trouble with getting Divine Academy to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

Often, we can provide a known solution for technical issues in the Forums and some of our tech savvy pond residents may also swim by with good tips and suggestions. We're unable to provide the same excellent level of support provided by our Customer Support team because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
TMGamer99
Salmon
Salmon
2,712 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by TMGamer99 on Jul 21, 15 8:59 AM
I'm guessing that they do stuff to their server in the US early morning. Which is less useful for anyone in Europe. It would be useful if the developer or someone from this site could publish the times that it's best to not play it.

 
cabanaeast18
Guppy
Guppy
193 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by cabanaeast18 on Jul 21, 15 10:51 AM
yep, ANOTHER game that freezes, CALL Dr. Felix, uninstall-reinatall, you may not have the latest "X" version, etc. etc.!! Game after game, and I'm becoming sick of it! I'm tired of one or the other or both (BFG and developer) not doing THEIR job. I'm probably the only one who has said, "Fully test before throwing these games out there!!

 
ozgurl
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by ozgurl on Jul 22, 15 4:34 AM
TMGamer99 wrote:I keep getting errors that say the server is under maintenance, with error code 2.


Mine has done this twice now. But what REALLY pisses me is that it keeps my buildings, but I go back to level one and all my resources (including those I purchased) have disappeared!!! And it won't recognise my log in I set up so I can't restore it.

I also get the cannot connect to server error, even though I AM connected to the internet. However, this doesn't interfere with my progress.

 
ronnancy
Seahorse
Seahorse
32 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by ronnancy on Jul 22, 15 4:40 AM
Same problem as Oz, three hours later. Game said "undergoing maintenance" comes back online and all my buildings are there but booted from level 7 to level 2. It won't recognize my login either.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by yabeda28 on Jul 22, 15 4:42 AM
I also keep getting errors that say the server is under maintenance, with error code 2. I tried purchasing extra food, wood extra and am received the big fish games confirmation with my order but never received the error on the game and never was credited with items purchased. Hope my card was not charged.

 
HHSan
Guppy
Guppy
140 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by HHSan on Jul 22, 15 4:53 AM
I decided to try this game today and 5 minutes in, I to am getting "server under maintenance".

Nothing new though for the FTP games on BF.

In the past I have experienced problems with these type of games....don't get me wrong, some will launch and play, other's won't allow log in's, one tells me I'm not connected to the internet, which is bull because I play on other sites, another game I couldn't even open, but was found on another of my sites and it opened there, another was lost completely and restarted from the beginning etc. etc.etc.

I have been asked for a felix reports, which don't seem to help much.

I have become a little jaded when it comes to BF anymore....No one seems to care much.

Having said all of that, I will try this game later because it looks like it could be a good game, however if it continues with problems, I will be deleting it.



 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by mccreightccscP on Jul 22, 15 5:38 AM
i have just gone back onto game today and i have been reset back to level 1, all the buildings r still updated to level 2, resources that have been collected gone. Have also tried to login and it says wrong login details when it is not wrong. Using windows xp

Edited on 07/22/2015 at 5:39:49 AM PST


 
msmeow6382
Lobster
Lobster
89 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by msmeow6382 on Jul 22, 15 6:23 AM
Reset back to level 1 this morning. No happiness at all. All of my resources are gone. BUT all my quests are of the Level 11 variety (where I was before it went stupid). But, I can't just pick up and carry on from there because I need more magic in order to do stuff that is required for those level 11 quests. The game won't recognize my login and/or password. Yesterday, it was all about the "server error". Today, it's this crap.

If the developers are trying to discourage people from playing and thus making in-game purchases, they are doing one heck of a job.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by hoover4368 on Jul 22, 15 6:28 AM
I keep losing levels and resources.....I am back on level one again?

Edited on 07/22/2015 at 6:29:30 AM PST


 
HHSan
Guppy
Guppy
140 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by HHSan on Jul 22, 15 6:57 AM
I tried going back in again and one of the quests is requesting 10 manna and use magic to cut tree.

I have 10 manna and used magic, but I am being told that I don't have enough manna.

That's it's for me, I am so sick and tired of these new ftp games being released with so many glitches.

Good Luck to All who are proceeding, but this fish is hitting the delete button.

 
debbie6754
Squid
Squid
64 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by debbie6754 on Jul 22, 15 6:59 AM
Same issue here Just got dumped back to level 1. All progress lost. It won't recognize my login. How do I get my progress back?

 
mamamaggie
Marlin
Marlin
9,501 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by mamamaggie on Jul 22, 15 7:09 AM
Just curious why this game, release yesterday, needs so much maintenance.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by pinktas on Jul 22, 15 7:10 AM
Same error as everyone else and fed up with getting bumped back to level 1 but all buildings are still as before but full of trees and plants and back to 10 manna where as before I had 20 on level 8 & 9. How do I get back to level 8?????????

 
scpotamus
Herring
Herring
302 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by scpotamus on Jul 22, 15 7:34 AM
Same as everyone else.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by coxine on Jul 22, 15 7:38 AM
msmeow6382 wrote:Reset back to level 1 this morning. No happiness at all. All of my resources are gone. BUT all my quests are of the Level 11 variety (where I was before it went stupid). But, I can't just pick up and carry on from there because I need more magic in order to do stuff that is required for those level 11 quests. The game won't recognize my login and/or password. Yesterday, it was all about the "server error". Today, it's this crap.

If the developers are trying to discourage people from playing and thus making in-game purchases, they are doing one heck of a job.


I have exactly the same pb, hope they will solve the pb and find back my level....

 
 
 
 
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