Welcome to Sunken Secrets forum

 
billnsfan
Squid
Squid
73 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by billnsfan on Oct 19, 17 6:55 AM
To all do not help kkkkkkkkkkkkkkkkkkk you will get some kind of warning of a virus.

 

Re:Welcome to Sunken Secrets forum

[Post New]by onenonlygal42 on Oct 21, 17 12:34 AM
Well...try being at level 125 and WAITING !! I refuse to do anything beyond activating the magical
towers !!! Getting REAL tired of waiting !!!!!!!



 
billnsfan
Squid
Squid
73 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by billnsfan on Oct 21, 17 5:49 AM
I here you .Take so long for everything hours and hours just to make some things.Love the game,hate the wait.

 

Re:Welcome to Sunken Secrets forum

[Post New]by JRS5354 on Oct 23, 17 8:43 AM
I am having the same issue as quite a few other people on this forum. I have built the palace, but can not put on the decorative panels as it always says "Coming Soon". I am lucky (or may be not so now) that I have enough disposable income, that I have spent a few hundred pounds in the last twelve months or so buying pearls and am now getting very frustraded that a game I love playing is getting boring because we can't de-curse any more areas or complete the palace.

I too am thinking of uninstalling this game and unsubscribing from Big Fish games.

 
Sug88
Sea Anemone
Sea Anemone
4 Posts

Sunken Secrets - castle is built now what

[Post New]by Sug88 on Oct 25, 17 8:01 PM
level 78, castle is built, eccept for the panels on the castle that say 'coming soon'.
When are they unlocked?
There is a small area in front of the castle that needs to be 'decursed', but no option to decurse yet. When / how does that get changed?

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by bfgIlinalta on Oct 26, 17 4:59 PM
Hello Everyone,

Thank you for your patience while waiting on a response. This particular forum is best used to introduce yourself to others in the forums, and not for reporting technical issues or concerns. If you need to report a technical issue or concern with Sunken Secrets, please do so at the appropriate threads below based on your device:

Please post any TECH ISSUES for Sunken Secrets(Mobile) here
Please post any TECH ISSUES for Sunken Secrets (PC) here.

Posting technical issues there helps both the teams behind the game and forum moderators respond more rapidly and effectively to player reports. That said, I am happy to see how best to help here and can provide some suggestions for some of these reports today.

billnsfan, we definitely want to look further into this. Before I continue, we take these situations very seriously and can assure you that your computer has not received any type of virus from Big Fish Games. Our products are guaranteed virus free and are tested rigorously before they’re released to the public. Please contact our Sunken Secrets Support Team with details of what has occurred, such as that you saw a message while playing Sunken Secrets, the name of the anti-virus company for the software being used and that provided the message, the content of that virus warning, and what file was detected as being infected.

Once our teams have that information, they will contact your antivirus company immediately to follow up on this and double check those files to ensure that no virus or malicious software was provided. Once the safety of our product is confirmed, the game will no longer be detected by the program erroneously after that company's next antivirus update is provided. In all previous instances, it has been determined that our products were indeed safe. Please follow up with our Reps above with those details so we can investigate this further.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by bfgIlinalta on Oct 26, 17 5:01 PM
It also sounds like players are wondering when the next portions of the game are coming since they say "Coming Soon" and it appears that the rest of the castle is complete. If you've completed the rest of the Castle and island and only see "Coming Soon" signs, this means you may have reached the end of what is currently available to decurse and restore in the game.

While I am not provided advanced notice or details of updates or what they may contain, I have been told that the teams behind the game are actively working on new content to provide to players. As soon as we are provided those details, a moderator will be sure to follow up and provide an announcement about what changes have occurred in the game. In the meantime, I recommend continuing to upgrade one's storage, gather currency, help villagers, and upgrade fountains, as all of these can help with any upcoming content that may be provided.

Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 10/26/2017 at 5:01:29 PM PST


 

Re:Welcome to Sunken Secrets forum

[Post New]by Saphire_Bloom1 on Oct 26, 17 5:15 PM
This game no longer recognises what has been accrued and constantly says I don't have enough. Therefore, I cannot create a smoothie or anything else. When in actual fact, I have accrued several ingredients. I can sell the items, but can not use them to create new things. How can I solve this issue to restore the correct function?

Edited on 10/26/2017 at 5:23:37 PM PST


 

Re:Welcome to Sunken Secrets forum

[Post New]by Saphire_Bloom1 on Oct 26, 17 5:27 PM
From what I have read today, may be I should discontinue with this game and membership also, as they are getting our money, but not providing a good gaming experience.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by bfgBeruna on Nov 4, 17 5:59 PM
Hello Saphire_Bloom1,

Thank you so much for reaching out. I apologize for our delayed response. It sounds like there has been trouble with the game not recognizing accrued items. I definitely understand how frustrating this would be, so I'd recommend contacting our Sunken Secrets Support Team. They'll be the best equipped to provide troubleshooting assistance. Please include the game's in-game ID in the inquiry.

Should there be any remaining questions or concerns, you're also welcome to PM me or another moderator. We'll be glad to provide whatever answers we can.

bfgBeruna

 

Re:Welcome to Sunken Secrets forum

[Post New]by furballva on Nov 8, 17 5:41 AM
I wish to extend my IMMENSE gratitude to all the players of this game. When people sell items no matter how simple or complex it helps other players achieve their goals. Selling items doesn't only help the seller make money and clear storage space it helps other players to acquire necessary items. Selling items such as marvelous bricks and foundation bricks and alluring amber are very beneficial to other players, these items take a very long time to make and are required in large amounts. Selling excess plans, tools, and rope help achieve larger storage amounts. While waiting for updates to advance making and selling items will still help others while waiting and be greatly appreciated by other players. I just wanted to tell people that their efforts are extremely beneficial and appreciated. Also thank you for helping by speeding up time for projects. .

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by bfgBeruna on Nov 8, 17 3:27 PM
Hello furballva,

Thank you so much for taking the time to provide such positive, supportive feedback for the other people who play this game. It's always a pleasure to know more about how individuals reach out to each other and build community through Sunken Secrets. Happy gaming to all!

bfgBeruna

 

Re:Welcome to Sunken Secrets forum

[Post New]by G_Rose on Nov 8, 17 3:37 PM
I am on level 83. I built a castle leveled up on magic 9506 But there are some pictures on the castle that say coming soon and a piece of land in front I can’t use yet I suppose until I do the pictures so I don’t know what to do next there is nothing left to build until I get that you guys are not working on coming soon does it mean several years i’m upgrading all of my fountains with the diving stuff Sending out my balloons but what else is left

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Sunken Secrets forum

[Post New]by bfgIlinalta on Nov 13, 17 11:50 AM
Hello G_Rose,

Thank you for your patience while waiting for a response. If all that is left to de-curse says "Coming Soon", this may mean that you may have reached the end of content currently available for de-cursing the island. Players are encouraged to continue increasing their storage, developer crops and goods for islanders and deliveries, as well as upgrade their houses and go on deep dives should there be no more to de curse on the island itself.

While the Forum Moderation Team is not provided when an update might come or what that update may have in advance, moderators do their best to announce that information as soon as we have it available to provide. I do know that the teams behind the game are working hard to develop and provide content for our players, so I hope that comes soon. Thanks for your time, and I hope this helps. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Help, I'm stuck.

[Post New]by 123SandraD on Dec 5, 17 7:58 PM
I am in the middle of a dive and cannot find the rock with pink gems in it, and I cannot go any further without it. Where can I find one of these rocks, or can I reset the dive if I did something in the wrong order? I can't create one of these stones on the surface or through the mine in the underwater location. Thanks in advance for any help you can suggest. Sandra

 

Help, I'm stuck.

[Post New]by NorthStorm on Dec 5, 17 8:14 PM
123SandraD wrote:I am in the middle of a dive and cannot find the rock with pink gems in it, and I cannot go any further without it. Where can I find one of these rocks, or can I reset the dive if I did something in the wrong order? I can't create one of these stones on the surface or through the mine in the underwater location. Thanks in advance for any help you can suggest. Sandra


The rock with the pink gems in it is called the edaloot and it can be crafted in the mine underwater. You will need either the earth stone or the water stone that you can get by sending out balloons by filling the required crates or you can craft them at the Alchemist's bench using depleted stones (also acquired trough sending out balloons)

 

Re:Welcome to Sunken Secrets forum

[Post New]by SweetMelody47 on Feb 12, 18 3:12 PM
HI! Read a few peoples post n got some answers that I needed exceep one when u see someone needs help how do u help or try to help. I also agree with a lot of the people about storage space I'm at level 30 n there isn't enough I do most of the request to get boxes n get more space but for all the stuff I have n need to complete things it isn't enough. you do need to do something about the time it takes to make certain things its to long expecially if u r in the middle of trying to build something.

Edited on 02/12/2018 at 5:33:49 PM PST


 

Re:Welcome to Sunken Secrets forum

[Post New]by jean48car on Mar 9, 18 7:14 PM
I haven't played Sunken Secrets since June of 2017 because my computer died on me. I just recently brought a computer and when I downloaded Sunken Secrets on my new computer it started me from the beginning. Now I don't really like that because I think I was on level 80 something. Just because I am on a new computer my game shouldn't have been erase. I don't enjoy starting from the beginning because it took a lot of work and energy to get me to the level I was to. Why can't I start from where I ended the game. If I can't start from where I last played the game, I might as well delete it.

 

Re:Welcome to Sunken Secrets forum

[Post New]by HanniMausi on Mar 11, 18 6:21 AM
Ich spiele dieses Spiel auf jeder Plattform weil es so genial und schön ist und da gibt es bestimmt in der ganzen Welt sehr viele Freunde von Sunken Sekrets die gerne in ein so toll entwickeltes Spiel investieren und weiter investieren würden. Leider haben die Entwickler wahrscheinlich kein Interesse mehr dieses Spiel fortzuführen so wie es ja im Spiel auch versprochen wird indem man seit einem Jahr vertröstet wird das neue Uptades kommen und ja auch noch unfertige Baustellen in diesem Spiel vorhanden sind. Ich kann die Entwickler dieses Spieles nicht verstehen, wie man so ein absolut geniales Spiel so vernachlässigen kann wo doch unendliches finanzielles Potenzial liegt? Man sollte doch wenigstens bekannt geben ob es sich weiterhin lohnt in dieses Spiel zu investieren und Geld hineinzustecken was ich gerne tun würde? Man hat sogar Inseln welche eigentlich noch kommen sollten und man immer vertröstet wurde nun schon 2 Jahre fast, plötzlich herausgenommen und gestrichen, somit das Spiel gekürzt obwohl man schon Geld hineingesteckt hat um alles spielen zu können in der versprochenen Erwartung. Ich kann auch Bigfish nicht verstehen, das ihre treuen Kunden so im Unwissen gehalten werden und nur vertröstet werden. Es kann doch nicht sein das Bigfish nicht weiß um seine Entwickler und was diese tatsächlich vorhaben? Spieler welche schon lange dabei sind durschauen das doch und hätten gerne gewusst ob sie weiter investieren also bezahlen können natürlich nur wenn es wie versprochen auch weiter geht mit dem fehlendem Uptade.. Diese Art und Weise wie man hier mit diesem wirklich perfektem Spiel und seinen vielen Mitspielern weltweit umgeht ist befremdend für Bigfish weil Bigfish einfach einzigartig schön und genial aufgebaut ist, es gibt eigentlich nichts Besseres als Bigfish in seiner ganzen Art und Weise des tollen Spieleangebotes und seiner unkomplizierten und freundlichen Handhabung, deshalb bei Sunken Secrets unverständlich und unfair den langen und zahlenden Mitspielern gegenüber. Ich kann nur noch einmal an die hervorragenden Entwickler dieses Spieles diese Frage stellen, wie kann man ein so genial entwickeltes Spiel so schleifen lassen und das noch stark nach oben gehende finanzielle Potenzial nicht nutzen? Und wenn es diese Entwickler nicht mehr geben würde, sollten sich den keine Möglichkeiten ergeben, das dies andere Entwickler übernehmen würden so dass Bigfish doch bestimm darum kümmern müßte? Ich glaube das dies ganz viele Menschen das auch so sehen

 

Re:Welcome to Sunken Secrets forum

[Post New]by GentianSage on Mar 12, 18 4:15 PM
When you ended Sunken Secret Updates to the game.

You said in December that a new game was coming soon.

It is now the middle of March, so what is your definition of soon?

Waiting, waiting ,waiting.

Thank you


Edited on 03/12/2018 at 4:20:41 PM PST


 
 
 
 
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