bfgVaiya
Moderator
Moderator
2,557 Posts

Please post your TECH ISSUES for Wanderland here

[Post New]by bfgVaiya on Sep 23, 14 11:01 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help site. Using our Big Fish Games Help site is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Big Fish Games Help site, please get in touch with our Customer Support team. You can find a link to contact our Technical Support Team HERE.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

Edited on 03/03/2017 at 1:33:23 PM PST


 
tazruby2000
Flounder
Flounder
2,399 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by tazruby2000 on Sep 23, 14 1:16 PM
I downloaded the game and installed it with no problem. I clicked the icon to start the game and the game screen window came up but the game closed on its own after about a second. There was no error message telling anything. I sent a ticket in for support and a dr. felix report. PC version

 
ekstra2000
Pufferfish
Pufferfish
1,346 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by ekstra2000 on Sep 26, 14 11:45 AM
Decided to try this based on a recommendation from someone on the AK or ART forum. At the port, the last item freezes the game.

I'll try un-and-re-installing...if that doesn't work I'll send a CS request and a Dr. Felix.

 
TeachumWell
Lobster
Lobster
83 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by TeachumWell on Sep 26, 14 2:36 PM
Game installed well, looked good, etc. but after about 10 min. of playtime, the mouse became sluggish and not always on "target" area. Restarted with no additional probs but when I tried to click "find" after accepting the quest, the game closed itself. Tried 5 times at different portals, in different order, same result especially with woodland and swamp portals. If there's a fix for this it'd make the game playable, and a keeper. When I reopened after auto closure, most recent items found were gone in all but 1 try. If there's a fix for this, please let me know. Thank you.

 
nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Sep 28, 14 9:56 PM
there have been times when i have beat the scenes on curse mode and it tells me i have won but after the timer winds down it comes back with the curse still there.... whats the go with that it has already taken me 2 or 3 goes to complete and yet im back at square one

 
Rumbitothecore
Shark
Shark
13,560 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Rumbitothecore on Sep 29, 14 8:02 AM
I use Windows 7.

Whenever I have just enough points of energy left to move to a person, scene or portal which will leave me with zero points at the end of the manoeuvre, the game takes my points but doesn't move me all the way to them! for example I have 2 energy points left and the Leprechaun portal is 2 points away, the game moves me to one point away and takes both points of energy! This has happened countless times now.

 
DivaDoodle
Angelfish
Angelfish
1,119 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by DivaDoodle on Sep 30, 14 7:36 PM
PC, win 7.

At the pier, the blotter doesn't react when I click on it, when it is in the left corner. I started over and reinstalled but the same thing happened. I can't proceed. I am waiting for an update to correct this so I can play. I did try clicking on each pixel but no-go.


Also In beauty's tower, I have a progress quest to get the Ink of fate and fill the bat Ink Pot, when I put the pot on the place the arrow is indicating, it snaps back to my inventory.

Edited on 10/01/2014 at 11:36:33 AM PST


 
DivaDoodle
Angelfish
Angelfish
1,119 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by DivaDoodle on Oct 1, 14 10:46 PM
DivaDoodle wrote:PC, win 7.

At the pier, the blotter doesn't react when I click on it, when it is in the left corner. I started over and reinstalled but the same thing happened. I can't proceed. I am waiting for an update to correct this so I can play. I did try clicking on each pixel but no-go.


Also In beauty's tower, I have a progress quest to get the Ink of fate and fill the bat Ink Pot, when I put the pot on the place the arrow is indicating, it snaps back to my inventory.


I have another unclickable item in the Green Swamp, it's the lock located on the left, mid screen.

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by skipperpaul on Oct 7, 14 8:01 PM
My game was going great guns until all of a sudden it slid to the right and my horse and rider trot along the top of the screen and won't come down. Entering a scene like the library goes ok until the horse needs to come,then it just flicks out again. Tried re-installing game but to no avail.

 
newmangame
Guppy
Guppy
139 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by newmangame on Oct 9, 14 6:47 PM
We tried and tried AGAIN at the Crypt to get the bridle to complete the Riding Set Collection in the hope that completing that quest would activate the other quests that are waiting. After 65-80 times through the HOS, we still didn't receive the bridle, but we DID level up. Level 24 now, but still FRUSTRATED!!!

The find path would vary between sending us to the Crypt and the Ice Cave. We also did a few HOS in the Ice Cave WITHOUT receiving the bridle.

What's up? Is this the end of the current game content??? Must we wait for an update to continue? Please advise ASAP. Thanks!

DannPat

Edited on 10/09/2014 at 6:50:43 PM PST


 
dk413
Parrotfish
Parrotfish
469 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by dk413 on Oct 12, 14 9:21 AM
As I searched the HOS scene about every 3rd or 4th search I did not advance the 1% for the search. The reason I noticed this is because in order to complete a quest for the Shaman the item I needed to get would only be available at the 5th level at the Pier. I was at 15% on the 4th level, as this was my only quest I played it exclusively for 2 days. It took me 92 searches to achieve 98%.

 
Rumbitothecore
Shark
Shark
13,560 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Rumbitothecore on Oct 13, 14 8:36 AM
Like some other players, some active quest items aren't showing a ! in the scenes.

This has happened for the quest named "To Bathe or Not to Bathe". I need to get 2 crimson flowers which aren't appearing as a thumbnail in untimed ABC mode and the Sky Water is showing in second place as a thumbnail but hasn't a ! next to it. This results in me not being able to complete this quest.

I use a PC, Windows 7.

 
nedp
Lobster
Lobster
81 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by nedp on Oct 13, 14 7:59 PM
dont waste your breath Rumbi i put in a dr felix over this and after 4 days wait i just got back crap that wasnt even relevant its like they didnt even look into it just gave back frequent problems players have pre formulated responses with a sentence saying if this didnt help contact them again & wait another four days .... i dont think so and they gave me a voucher to move onto another game .... again i dont think so. i wanted them to truly look into my issues not give me generic responses and not encourage me to move onto another game.... how pathetic Big Fish!!!! i enjoy this game and i want to play

 
dk413
Parrotfish
Parrotfish
469 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by dk413 on Oct 20, 14 7:05 AM
I am at level 21 and for at least the past 2 days as I play the HOS my scene level percentages have not advanced.

 

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by hellsfury64 on Oct 23, 14 7:22 PM
The game is running in slow motion today. Has not happened in any other game I've played so it is just Wanderland.

 
Vernier2
Starfish
Starfish
52 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Vernier2 on Oct 24, 14 5:20 PM
Buying the New Field Flask for 45 rubies didn't refill the energy bar at all, was about 100 short.

 
dk413
Parrotfish
Parrotfish
469 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by dk413 on Oct 27, 14 9:30 AM
I recently re-installed the game a few days ago. Everything was working fine until today. I am not able to open or travel to any HOS scene but it will let me travel and battle enemies.

 
dk413
Parrotfish
Parrotfish
469 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by dk413 on Oct 29, 14 12:11 PM
I am at level 8 and after completing my last quest from the characters 2 days ago I have not gotten a character with any quests. So I have nothing I can do.

 
Vernier2
Starfish
Starfish
52 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by Vernier2 on Nov 4, 14 1:16 PM
My wizards well went from giving me 150 energy points to 60 with the update

 
bfgMurrumbidgee
Moderator
Moderator
1,232 Posts

Re:Please post your TECH ISSUES for Wanderland here

[Post New]by bfgMurrumbidgee on Nov 4, 14 2:03 PM
G'day Vernier2,

Thanks for letting us know. I'm going to take a look into this and see if I can get some more information about this.

As soon as we know more, I'll pop back.

bfgMurrumbidgee

 
 
 
 
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