Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Rodley on Jan 4, 18 5:04 PM
i938607 Just lost about 2 weeks progress in the game including 200000 coins, 50 diamonds and far more importantly about 15 days of work on the monthly challenge. Any chance of getting back to normal?

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 5, 18 11:40 AM
Hello Rodley,

I'm sorry to hear that there was a loss of progress while playing Midnight Castle. We definitely want players to be able to continue from where they last left off and I'd be happy to provide the steps needed to get in touch with our Support Team.

In this case, I recommend contacting our Midnight Castle Support Team with that Friend Code as well as the original progress' Friend Code, if available. If there isn't another Friend Code to provide, or it is unavailable, please be sure to note details about that lost progress like its level, approximate diamonds and gold coins, pets and avatars earned, and other details that might help with restoring the profile. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience while working with our teams. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
babsy99
Jellyfish
Jellyfish
11 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by babsy99 on Jan 6, 18 6:16 PM
I'm on lvl 79, and my game is working OK. Only problem is the amount of storage it takes. Ipad Settings - Storage & Icloud Usage - Manage Storage - shows MC taking 2.22 GB - on a 32GB ipad. I can 'reclaim' storage in other apps, by deleting and re-installing. But I know if I do that with MC, I'll lose 3 years of progress.

Any suggestions? Thanks

 
bfgBeruna
Moderator
Moderator
1,968 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBeruna on Jan 9, 18 3:43 PM
Hello babsy99,

Thank you for reaching out. For a 32 GB iPad, 2.2 GB of storage does take up a lot of space. Midnight Castle does require a high amount of storage space due to the game's high quality graphics, but after the Winter Event ends and is removed from the game, it should require less space. Please write in to our Midnight Castle Support Team after the Winter Event ends if the amount of necessary storage space remains the same; they'll be able to investigate the matter more closely.

If any more questions arise, please don't hesitate to PM me or another moderator. We'll provide answers as quickly as possible.

bfgBeruna

 
Lmb21
Sea Anemone
Sea Anemone
2 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Lmb21 on Jan 14, 18 4:28 AM
Hi i am having problems sending gifts .I have tried to turn over the friend card but it won't let me what have I done wrong the game says i can send five times please help

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 15, 18 3:27 PM
Hello Lmb21,

I definitely understand wanting to know why you may be unable to send more than 5 gifts at a time and can absolutely clarify. Players are able to gift up to 5 players at a time, 3 times a day. However, players are unable to gift more than 5 players during that specific time period, which could explain why you were unable to gift more than those five during this specific time frame. I recommend waiting until the next opportunity to send gifts, which will allow you to gift more people.

If you haven't sent 5 gifts yet in that time frame, but none of your Friend's Wish Lists are appearing when tapping on the specific friend, it's likely due to that Friend not having a Wish List available to gift to. This means that you will be unable to gift to them since they are not requesting anything. Some players choose to not field a Wish list to aid other players or to return a gifting favor, so it's possible that your Friends are currently not requesting items.

If you would like further assistance, please don't hesitate to contact our Midnight Castle Support Team with the Friend Code of the profile and a description of what is happening. Our Reps will be sure to follow up as soon as they can.

Thanks for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Hexel789
Seahorse
Seahorse
38 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Hexel789 on Jan 22, 18 8:56 PM
Trina has left me!!!! She just left me yesterday and will not reappear. What have I done to her that she would desert me. I an on my I-pad and my user number is i645141. Without my one tru love I will not be able to do any of her quests. I have turned off and back on but no luck. Please advise someone about this breakdown in relationships.

 
Hexel789
Seahorse
Seahorse
38 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Hexel789 on Jan 23, 18 12:16 AM
I have found Trina, happy again.

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 24, 18 3:31 PM
Hello Hexel789,

Thank you for your patience while waiting on some further help. It sounds like Trina disappeared for a bit, but after a while, Trina was available again. I'm sorry for any inconvenience this may have caused, but am glad you are able to continue the quests with her.

In the future, if you find a NPC that you need for a quest seems to have disappeared, don't hesitate to contact our Midnight Castle Support Team with that Friend Code. If you are also able to do so, taking a screenshot of where the NPC should be and providing that NPCs' name can help our Reps with investigating this more rapidly. Since there are multiple methods for doing so, please contact your device's manufacturer for details on how to take a screenshot on your iOS device. Our Reps will do their best to get back in touch as soon as they can to follow up.

Thank you for your patience, and I'm glad you're able to continue the game. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dedelord on Jan 31, 18 7:14 PM
I am on level 82 and I'm stuck, it keeps telling me that he will speak to me after the next update, but doesn't want to give it to me, first time I've had any problems at all.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dedelord on Jan 31, 18 7:23 PM
The ghostly messenger doesn't want to talk please help me!!!!!

Edited on 02/01/2018 at 7:38:10 AM PST


 
cmr1950
Jellyfish
Jellyfish
15 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by cmr1950 on Feb 1, 18 2:25 AM
hello
I'm getting a new ipad for my birthday , does my game automatically transfer to my new tablet when i set it up ? or do i have to get help to transfer my game over as i don't want to lose all my levels and have to start over again

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dedelord on Feb 1, 18 4:04 PM
Dedelord wrote:I am on level 82 and I'm stuck, it keeps telling me that he will speak to me after the next update, but doesn't want to give it to me, first time I've had any problems at all.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Dedelord on Feb 1, 18 4:05 PM
Is this the place I need to be in order to get help?

 
bfgIlinalta
Moderator
Moderator
3,515 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Feb 1, 18 4:54 PM
Hello Dedelord and cmr1950,

Thank you for your patience while waiting for a response. I'd be happy to help with the questions being asked today, as well as how to receive further help should you need it.

Dedelord, it appears that may be my last post in response to these questions may not have been seen. I'm sorry about that, and would like to link to my response and reiterate it below:

Welcome to Midnight Castle forum

In that response, I clarify what the ghost meant when saying he won't talk until the next update. When a character requests that you speak with them again in the next update, this is the game's way of indicating that you've reached the end of all currently available content.

The appropriate teams are currently working hard on additional content to be released to players as soon as it's ready. When new content is available, our Forum Moderation Team will be sure to update the announcements for this game. Thank you for your patience while that's being worked on.

cmr1950, for iOS devices, players are able to link their progress to a Facebook account and then sign into that linked account on a new device to manually transfer their progress. Here's those steps if you'd like to try them:

1. Open Midnight Castle
2. Tap the gear icon in the upper-right corner
3. Tap Sign in with Facebook
4. Follow the prompts to connect to Facebook

After that, you can log in with the same steps on the new device.

If you'd like to not use Facebook, or don't have an account to attach to your progress, you can also make note of your current progress' Friend Code, to provide to us along with the new device's Friend Code after installing the game on that new device. Our Reps can use those codes to provide an account transfer to the new device.

Thank you for your patience and time. I hope this was able to help out. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Desertdruid
Manatee
Manatee
4,028 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Desertdruid on Feb 8, 18 2:14 PM
Every time I close my game & reopen it, it starts the download all over again. This takes at least several minutes to complete, sometimes longer. Or have we really had 7 downloads since yesterday?
I am also having a LOT of "please wait" that can last 5 or 10 minutes, & sometimes it never comes back. At that point, I have to shut it down & reload. And wait through the "download" again.
This is slowing me down considerably, trying to complete the CC. Those 30 hints? I've used 13. And I've even used a few Wands & Crystal Balls. This is becoming rediculous. It's time to start sending airships in an hour, & I can't even get back in right now - stuck on 0 of 1. Again.

So I have to say gameplay IS being affected.

Druid i1916357, iPhone SE, version 10.3.2

Edited on 02/08/2018 at 3:08:23 PM PST


 
bfgBeruna
Moderator
Moderator
1,968 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBeruna on Feb 8, 18 3:21 PM
Hello Desertdruid,

Thank you so much for letting us know this issue is impacting iOS players. The teams behind the game are aware of the download glitch and are working hard to find a solution to it. I want to assure you that this message doesn't mean your game is missing content and that it also won't impact your progress.

For more information, please see the announcement bfgIlinalta made below:

An Important Announcement Regarding the Content Download Display Issue - February 7, 2018

If this issue does impact your ability to play the game, please contact our Midnight Castle Support Team. They'll be able to pass your information along to the developers. We sincerely appreciate your patience as a resolution to this matter is sought.

bfgBeruna

Edited on 02/09/2018 at 11:55:12 AM PST


 
Desertdruid
Manatee
Manatee
4,028 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Desertdruid on Feb 9, 18 10:09 AM
Thank, bfgBeruna, I have reported it.

 
 
 
 
Go to: