Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Rodley on Jan 4, 18 5:04 PM
i938607 Just lost about 2 weeks progress in the game including 200000 coins, 50 diamonds and far more importantly about 15 days of work on the monthly challenge. Any chance of getting back to normal?

 
bfgIlinalta
Moderator
Moderator
3,362 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 5, 18 11:40 AM
Hello Rodley,

I'm sorry to hear that there was a loss of progress while playing Midnight Castle. We definitely want players to be able to continue from where they last left off and I'd be happy to provide the steps needed to get in touch with our Support Team.

In this case, I recommend contacting our Midnight Castle Support Team with that Friend Code as well as the original progress' Friend Code, if available. If there isn't another Friend Code to provide, or it is unavailable, please be sure to note details about that lost progress like its level, approximate diamonds and gold coins, pets and avatars earned, and other details that might help with restoring the profile. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience while working with our teams. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
babsy99
Jellyfish
Jellyfish
11 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by babsy99 on Jan 6, 18 6:16 PM
I'm on lvl 79, and my game is working OK. Only problem is the amount of storage it takes. Ipad Settings - Storage & Icloud Usage - Manage Storage - shows MC taking 2.22 GB - on a 32GB ipad. I can 'reclaim' storage in other apps, by deleting and re-installing. But I know if I do that with MC, I'll lose 3 years of progress.

Any suggestions? Thanks

 
bfgBeruna
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1,757 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBeruna on Jan 9, 18 3:43 PM
Hello babsy99,

Thank you for reaching out. For a 32 GB iPad, 2.2 GB of storage does take up a lot of space. Midnight Castle does require a high amount of storage space due to the game's high quality graphics, but after the Winter Event ends and is removed from the game, it should require less space. Please write in to our Midnight Castle Support Team after the Winter Event ends if the amount of necessary storage space remains the same; they'll be able to investigate the matter more closely.

If any more questions arise, please don't hesitate to PM me or another moderator. We'll provide answers as quickly as possible.

bfgBeruna

 
Lmb21
Sea Anemone
Sea Anemone
2 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Lmb21 on Jan 14, 18 4:28 AM
Hi i am having problems sending gifts .I have tried to turn over the friend card but it won't let me what have I done wrong the game says i can send five times please help

 
bfgIlinalta
Moderator
Moderator
3,362 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 15, 18 3:27 PM
Hello Lmb21,

I definitely understand wanting to know why you may be unable to send more than 5 gifts at a time and can absolutely clarify. Players are able to gift up to 5 players at a time, 3 times a day. However, players are unable to gift more than 5 players during that specific time period, which could explain why you were unable to gift more than those five during this specific time frame. I recommend waiting until the next opportunity to send gifts, which will allow you to gift more people.

If you haven't sent 5 gifts yet in that time frame, but none of your Friend's Wish Lists are appearing when tapping on the specific friend, it's likely due to that Friend not having a Wish List available to gift to. This means that you will be unable to gift to them since they are not requesting anything. Some players choose to not field a Wish list to aid other players or to return a gifting favor, so it's possible that your Friends are currently not requesting items.

If you would like further assistance, please don't hesitate to contact our Midnight Castle Support Team with the Friend Code of the profile and a description of what is happening. Our Reps will be sure to follow up as soon as they can.

Thanks for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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