bfgArinelle
Moderator
Moderator
507 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgArinelle on Nov 26, 17 10:05 AM
Hi lana_barnes,

It sounds like some earned coins might not have credited to your account. We definitely want our players to get the rewards they've earned! For situations like this, the best course is to reach out to our Midnight Castle Support Team, since our Forum Moderators don't really have the tools needed to check into it. Please go ahead and include that Friend Code in your message to the Support team.

If there are questions or concerns about this, please PM me or another active Moderator. We'll be happy to help any way we can.

bfgArinelle

Edited on 11/26/2017 at 10:05:49 AM PST


 
kitkat459
Starfish
Starfish
40 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by kitkat459 on Nov 29, 17 5:09 AM
Good Morning!!

I am debating about purchasing a new I-pad. I currently am using an Apple I-pad and it has reached its "update" capacity, which is 9.3.5

Is this sufficient to continue playing MC regardless of the future updates of the game?

If not would you please provide guidance and directions on how I would be able to transfer my current game, without incurring any loss of progress, onto a new I-pad if need be.

Thank You

Kat

 
bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Nov 29, 17 5:33 PM
Hello kitkat459,

Unfortunately, I am unable to say either way with certainty whether or not that particular device will always be able to run Midnight Castle effectively. Since I am unable to provide that guarantee, I wanted to provide the means for transferring your progress, this way you can quickly get back into the game should you ever need to switch devices for any reason.

Since you are using an iOS device, I recommend saving your progress with Facebook if you haven't done so already. Just in case it's helpful, here are those steps:

Save your progress with Facebook! (iOS only)

On iOS devices, players can sign back in to the game on a different device with the appropriate Facebook account and start back from where they left off.

While that should be able to restore your progress quickly. I still recommend doing the following, just in case you need to get in touch with our Midnight Castle Support Team to restore your progress:

- Note your current Friend Code, this Friend Code can be provided to our Reps along with the new device's Friend Code to quickly transfer your progress between the devices.
- Since the transfer tools we have available are unable to transfer friend lists, I also recommend making a note of your Friend's Friend Codes as well. This will help restore your Friend's list more rapidly should we have to manually transfer that progress.
- Note your available gold coins and diamonds. Having this on hand can help our Reps more quickly restore your progress should transferring not seem effective.
- Make a note of your avatars, pets, and inventory. If all else fails, having a list of items that are missing can help our Reps quickly restore your progress.

Some players have found that taking a screenshot of one's inventory or game screen can help with keeping track of that information, so just in case it's helpful, I wanted to provide how to take a screenshot in iOS below:

How do I take a screenshot? (iOS)

 
bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Nov 29, 17 5:34 PM
Thank you for your patience, and I hope this is helpful. I'm sorry we can't guarantee that a device will always be able to continue playing one of our games. That said, we definitely want our players to be able to start back off where they last left off, and I hope those suggestions help should you ever need to change devices in the future. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
MaggieHand
Guppy
Guppy
116 Posts

Re:December 7 2017 Update

[Post New]by MaggieHand on Dec 7, 17 6:58 PM
My game will not update. My Id is i2010690. I've tried updating through the App Store, but it shows no update available.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by kotjew on Dec 7, 17 11:48 PM
Same here, older iPad do not showing update in App Store, now I try to go in to game and telling me it is update to it, and take me to App Store but no update to download. On iPhone during the date update come out, but not in iPad.
Next day was update and no problem, thanks.

Edited on 12/08/2017 at 6:44:40 PM PST


 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Raddest on Dec 8, 17 5:47 AM
When I complete HOS, the game no longer gives you pet food for completing. It only gives coins, an airship item and the special item. It used to give additional items, including pet food on occasion. I've completed 30 scenes and don't get any pet food....

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by CCGdolphin on Dec 8, 17 11:59 AM
My Ipad didn’t update this game one right away either, but it was because a new Apple update came out at the same time as this game one. When i updated my iPad, then the Midnight Castle update appeared in my apps and i was able to get the update

 
bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Dec 8, 17 12:00 PM
Hello MaggieHand, kotjew, and Raddest,

Thank you for taking the time to report issues experienced while playing the iOS version of Midnight Castle.

Players experiencing trouble with the update or are unable to download or install that update are encouraged to check the app store a bit later to see if that's changed. If the update still isn't there or there's trouble with the installation, please contact our Midnight Castle Support Team with details of the device seeing this trouble, like the model and type, as well as what is being experienced when trying to install the update. Our Reps will get back in touch as soon as they are able to do so.

Raddest, welcome to the forums! I've checked in with our teams to see if there have been any changes to the drop rates of hidden object scenes and it appears that players should still be able to receive pet food and additional items beyond what was listed as being experienced. That said, these drops are random, so it's possible there has been a long spate of hidden object scenes that haven't provided the drop you would like. I hope this clarifies that since this is a bit of a random drop, it's possible for players to not receive pet food from hidden object scenes for a long period of time.

Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by acampbell54 on Dec 10, 17 7:36 AM
Is about 10:30AM. Just lost about 3 thousand coins & about 30 diamonds.

I clean my history daily, is not my iPad. Please replace my coins & díamonds.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by acampbell54 on Dec 10, 17 7:43 AM
BTW Just by chance I won all my items while playing the puzzle game, lost my items, including the egg. I cannot tell what other items I also lost. If need to, I will send the list of the items.

 
1457051
Clownfish
Clownfish
702 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by 1457051 on Dec 10, 17 7:38 PM
There seems to be a problem with the old/new Christmas rooms? When you buy items, it does not count.
Please see http://forums.bigfishgames.com/posts/list/956670.page
I'm not the only one, but have personally spent a few shards and 3000 coins trying to get the monkey pet and the achievement stays at 3/4.
Can something be done about this?

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by acampbell54 on Dec 11, 17 2:42 AM
About 10:30am on 12/10/17, I had completed 12 puzzles. Lost all those coins. I also lost at least, One Fibula of Rage, one Phoenix Egg, one Bow & arrow of Stoppage, and one Nocturnal Blood. And about 2 thousand coins from playing the HO.

Questions: what happened with Annabel's upper area of her face? Looks terrible!

What is the purpose of getting the gifts boxes, when we cannot do anything with them, waste of a gift.

Why buying coins is so expensive? Is just digital Monet, it will cost me to buy, but it would not cost anything to Big Fish!!!

Please replace what I lost, it is NOT my iPad, that is not working. That is the usual excuse.

Also remove the kid after the puzzles, not only the puzzles are super boring, it makes the puzzles very frustrating.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by CCGdolphin on Dec 11, 17 5:24 AM
CCGdolphin wrote:My Ipad didn’t update this game one right away either, but it was because a new Apple update came out at the same time as this game one. When i updated my iPad, then the Midnight Castle update appeared in my apps and i was able to get the update

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by acampbell54 on Dec 11, 17 3:40 PM
So far, every time there is an update from this game, my iPad is capable to go thru the update with no problems!! Now, if the IT staff are adding stuff, they are the main cause of the crashes, as they over load the system.

 
bfgBeruna
Moderator
Moderator
1,533 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBeruna on Dec 12, 17 11:24 AM
Hello Everyone!

I'm here to help, so let's get down to business.

First: if purchases made in your Christmas Room aren't counting towards an achievement, please contact our Midnight Castle Support Team. Tell them as much information as is available about what happened before and after the purchase was made. They'll pass this along to the developers, and we'll continue investigating this.

We also always recommend updating your device before downloading a new update for Midnight Castle. New content is designed to be compatible with the latest device update, so sometimes the download won't appear if the device isn't up to date.

If progress has been lost, or if I haven't addressed the issue impacting your game, please contact our Support Team too. Be sure to include the game's Friend Code with your inquiry. Should new questions arise, you're also welcome to PM me or another moderator. We'll lend a hand however we can.

bfgBeruna

 
jaximoto
Minnow
Minnow
270 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by jaximoto on Dec 12, 17 7:14 PM
My iPad is not frozen, but my Midnight Castle game sure is. It happened when I went to delete an item from my wish list so that I could add a different item. Yes, I tried to access the game from the App Store but no change. Any advice?

Trying to play along.....
Jaximoto

Update: unfrozen game!

Edited on 12/13/2017 at 10:25:59 AM PST


 
1457051
Clownfish
Clownfish
702 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by 1457051 on Dec 12, 17 7:31 PM
jaximoto wrote:My iPad is not frozen, but my Midnight Castle game sure is. It happened when I went to delete an item from my wish list so that I could add a different item. Yes, I tried to access the game from the App Store but no change. Any advice?

Trying to play along.....
Jaximoto


Just close your game and then reopen, your deleted item will be gone and you can add something new.

 
jaximoto
Minnow
Minnow
270 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by jaximoto on Dec 13, 17 10:24 AM
1457051 wrote:
jaximoto wrote:My iPad is not frozen, but my Midnight Castle game sure is. It happened when I went to delete an item from my wish list so that I could add a different item. Yes, I tried to access the game from the App Store but no change. Any advice?

Trying to play along.....
Jaximoto


Just close your game and then reopen, your deleted item will be gone and you can add something new.


Really? Really. Of course that was the first thing I tried and it didn't work. It took some trying of a few different things before I was able to get it going again. Problem solved.

Now playing along,
Jaximoto

 
bfgIlinalta
Moderator
Moderator
3,229 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Dec 13, 17 2:25 PM
Hello jaximoto and 1457051,

Thanks for letting us know this had happened and also updating us on when it started to work again. We definitely like to hear player's reports of what they've experienced, and if there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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