bfgIlinalta
Moderator
Moderator
2,927 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Sep 13, 17 2:58 PM
Hello geniegal,

I'm sorry to hear that it seems like progress wasn't counted for earning a diamond on the wheel for the Castle Challenge. We definitely want players to be able to receive those awards and complete the Castle Challenges and I apologize if it seems like that task wasn't updated.

While players are able to see future tasks in the Castle Challenge, they must complete previous ones before any progress can be applied to the new tasks. In other words, only active tasks receive progress during a Castle Challenge. So, if there was or is currently another task active, you will not receive progress towards that particular Castle Challenge task. If you do have this task appearing as active, and aren't receiving progress for completing part of the task, please reach out to our Support Team.

You can contact our Midnight Castle Support Team with your Friend Code, a description of what occurred, and a screenshot of your active Castle Challenge task showing the lack of progress. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

If you're unsure how to take a screenshot on an iOS device, our article regarding that below could assist:

How do I take a screenshot? (iOS)

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Simmie1971 on Sep 19, 17 2:37 AM
Unable to connect the game to Facebook. I have changed all settings on Facebook, I've deleted Facebook and also midnight and reinstalled still doesn't connect.
Please help

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Sep 19, 17 8:20 AM
Hi Simmie1971,

Welcome to the forums! I'm sorry to hear that there is some trouble connecting your Midnight Castle game to Facebook. Please keep in mind that we do not recommend to uninstall and reinstall Midnight Castle as this may result in a loss of progress. Since it sounds like further troubleshooting is needed, please reach out to our Midnight Castle Support Team with your friend code if able, along with what steps you have taken. The Support Team has the appropriate tools to provide in depth troubleshooting steps.

Thank you for your patience. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
Gemmam77
Clownfish
Clownfish
508 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Gemmam77 on Sep 22, 17 12:42 PM
Since update it to IOS 11 last night I am now unable to access the latest update for MC, I can get it on my old iPad £ iPahone which hasn’t been updated to the latest IOS update please help. Schatz CT i288002

 
jakeybubby
Clownfish
Clownfish
553 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by jakeybubby on Sep 22, 17 1:03 PM
Same problem here as Gemmam77. Can not download new content on my I-Pad. Nothing is showing up in the App Store.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Elsaemerald on Sep 22, 17 1:20 PM
I’m in the same club. Updated to iOS 11 and now no update is showing for MC. I would also like to add that I have had numerous updates over the past couple days for other apps which explicitly state that the update is to make the app ready to transition to iOS 11. So maybe there is an additional step required to make the MC update compatible with iOS 11.

 
Gemmam77
Clownfish
Clownfish
508 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Gemmam77 on Sep 22, 17 1:29 PM
Where are the mods, so quick normally to jump on this sort of thing, we need advice please, how can we get the MC update, I have noticed that it hasn’t been announced on her yet either.

 
Brandie21
Seahorse
Seahorse
26 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Brandie21 on Sep 22, 17 1:32 PM
I can’t believe this! I was so excited for the update and can’t even get it now!

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Sep 22, 17 1:41 PM
Hi Everyone,

Thank you to everyone that has taken the time to post in this designated thread what is being experienced on your iOS devices. It looks like there is some concern regarding the latest update to iOS 11 and the Midnight Castle update. The teams are aware of the iOS 11 update and have taken the necessary precautions to ensure a smooth transition for all iOS players. While some players who haven't updated to iOS 11 may see notifications in the app store first, keep in mind that Midnight Castle content updates are very extensive and do take some time to roll out fully to all the servers. Once we have official notification from the Midnight Castle teams that an update is available across all servers, we will post an announcement in the forums.

We greatly appreciate your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators.

bfgBellerophon

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Sep 22, 17 2:06 PM
Hi Everyone,

I just wanted to pop in here and let players know that the Midnight Castle update for the iOS platform is now available. Please refer to the following announcement for more information:

NEW UPDATE available for Midnight Castle (iOS) -September 22, 2017

Happy gaming everyone!

bfgBellerophon

 
Gemmam77
Clownfish
Clownfish
508 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Gemmam77 on Sep 22, 17 2:20 PM
It is not available to any of us that did the IOS update last night, please fix this, it happens with every update from you.

 
bfgBeruna
Moderator
Moderator
1,098 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBeruna on Sep 22, 17 3:47 PM
Hello Gemmam77,

It sounds like the iOS 11 update was downloaded last night but that the latest Midnight Castle update didn't appear. I'm swimming over to provide an explanation.

The latest Midnight Castle content update for iOS players was released today, Friday, September 22, 2017. The iOS 11 update does not need to be installed for the Midnight Castle update to be downloaded or to work. For more information about how to get the Midnight Castle update, please take a look at bfgBellerophon's announcement below.

NEW UPDATE available for Midnight Castle (iOS) -September 22, 2017

Thank you for your patience, and please enjoy the new game content. As always, the other active Moderators and I are always available to chat via a PM. Happy gaming!

bfgBeruna

 
Amethyst2066
Minnow
Minnow
273 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Amethyst2066 on Sep 22, 17 8:41 PM
The update for MC is there in the App Store for those of us who upgraded to IOS 11.
Open the App Store, tap on updates.
When the page opens, pull the page down and release.
The update should now be at the top of the page.

 

[Removed by Moderator]

[Post New]by isenhourfgg on Sep 22, 17 8:55 PM

Edited on 09/23/2017 at 12:13:21 PM PST


 
Gemmam77
Clownfish
Clownfish
508 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Gemmam77 on Sep 23, 17 1:33 AM
I am still unable to get the update, It is not in the App Store, I have followed all the instructions £ it is still not there!

 
bfgBeruna
Moderator
Moderator
1,098 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBeruna on Sep 23, 17 12:15 PM
Hello Gemmam77,

I'm so sorry the latest update isn't appearing to you, and I want to ensure that this matter is fixed. Please contact our Midnight Castle Support Team and include your Friend Code with the inquiry. They'll be the best equipped to figure out what's going on.

Thank you so much for your patience while waiting for further help. The other active Moderators and I are here to answer any more questions you might have; we're always happy to be of service.

bfgBeruna

 
Firedragon13
Guppy
Guppy
193 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Firedragon13 on Sep 23, 17 1:13 PM
Have done all of the suggested items in getting the new update.

Get a message that there is an update. Takes me to the ap store nothing there.. up swipe down swipe etc.

Even tried opening game through face book. Nada,!!

ID # i1118148
Firedragon13

It is frustrating, I have had the new update for iOS. Did it several days ago.

 
Brandie21
Seahorse
Seahorse
26 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Brandie21 on Sep 23, 17 5:25 PM
I’m feeling pretty stupid right now but I thought that we were supposed to have 7 new HOS’S but I only have 5 am I just missing something? Please help all 5 I’ve found in the India section

 
Firedragon13
Guppy
Guppy
193 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Firedragon13 on Sep 23, 17 8:41 PM
Totally frustrated. Cannot up date game. Have tried all the suggestions and even some of my own. Spent maybe more than an hour on it. Two different times.

What is going one. Some players seemed to have no trouble other alittle more. I cannot update at all!!!,

Edited on 09/23/2017 at 8:41:33 PM PST


 
Gemmam77
Clownfish
Clownfish
508 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Gemmam77 on Sep 24, 17 6:16 AM
Update....
So I managed to get the update but something went wrong as It put me back at the start, I uninstalled & reinstalled, all the icons are now blank like the blue dot disease. Put a ticket in yesterday morning & as yet have not heard back from BFG, the game on my old iPad is perfectly fine as I didn’t do the last iOS update, I was able to get the upgrade no problem at all.
I wait with baited breath to see what the tech guys can do!

 
 
 
 
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