Welcome to Wanderland forum

 

Re:Welcome to Wanderland forum

[Post New]by CelticBabe on Jan 14, 18 9:29 PM
All my friends have disappeared. I was offline for two days and come back to find no friends when I had 30. Can this be fixed?

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Wanderland forum

[Post New]by bfgIlinalta on Jan 19, 18 4:52 PM
Hello CelticBabe,

Thank you for your patience while waiting on a response, and I'm sorry to hear that your friend's list seems to have disappeared. Unfortunately, our teams are not equipped with the tools necessary to restore lost progress or friend's lists, but if you would like help refilling that Friend's List, I'd like to link to the thread for that purpose below:

Friend Codes

I hope that helps with refilling that friend's list. Thank you for your patience and time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Welcome to Wanderland forum

[Post New]by TatsToo1 on Feb 5, 18 9:39 AM

Edited on 02/05/2018 at 11:35:45 AM PST


 
betsybean
Jellyfish
Jellyfish
17 Posts

Re:Welcome to Wanderland forum

[Post New]by betsybean on Feb 5, 18 10:21 AM
Glad to hear someone else is experiencing problems like me!!!!! My game keeps crashing too! I lost rubies and some rooms you cant open! When is Big Fish Going to fix these problems??? They get 6.99 every month for what? To crash me so I pay more to play the game!!

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Wanderland forum

[Post New]by bfgIlinalta on Feb 5, 18 12:13 PM
Hello Everyone,

I can see there seems to be some confusion about what the Big Fish Games Club Membership is for, as well as some concerns about the game itself. I'd be happy to follow up with your question betsybean and provide some clarification as well as more information about Wanderland.

betsybean, I wanted to quickly clarify that the Big Fish Games Club is an optional membership that helps members save money on games and provides access to other rewards. For more information about what benefits this club membership provides, please see our article below:

Big Fish Game Club

As for the issues that players have reported for the game Wanderland. Some issues may be able to be resolved quickly by using our helpful articles in the Big Fish Games Help Pages. Some issues are known and require an update to help resolve. Unfortunately, the decision was made to no longer provide updates for this game, and for more information about what this means for the game, please see our announcement regarding that below:

An important announcement regarding Wanderland - December 11, 2017

For any issues that seem to be blocking your progress while playing, our Technical Support Team would be happy to help out as best they can, which might mean refunding purchases that can no longer be used due to those known issues. In any case, our Reps will be sure to follow up as soon as they can.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Wanderland forum

[Post New]by bfgIlinalta on Feb 5, 18 12:13 PM
I also wanted to quickly remind all of our players to be sure to be aware of and abide by our Forum Rules while posting, and would specifically like to discuss the following rules:

Keep private matters private. Do not repost or discuss any private messages or emails you receive from other forum users, moderators, or Customer Support. Protect the privacy of other forum users by keeping real names and emails out of public posts.

Make sure your posts are constructive and add to the conversation on the forums. Posting just to "level up" or "bump" discussions is considered SPAM. Posts that are not game related will be removed.

We definitely understand wanting to continue to receive assistance for an issue, and recommend being sure to follow up directly with our Support Team instead of posting those emails to our forums. The Forums, while a great place to discuss gaming tips and hints and experiences with one another, they're not so good for receiving troubleshooting assistance or assistance with one's game beyond the suggestions our moderators are able to make to quickly resolve more common issues that can be experienced with our games.

By following those rules, we can all help create a comfortable and accessible community that players of all ages and backgrounds can use. Thank you for your patience and understanding. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 02/05/2018 at 12:14:04 PM PST


 
Jemby
Jellyfish
Jellyfish
14 Posts

Re:Welcome to Wanderland forum

[Post New]by Jemby on Feb 14, 18 11:59 AM
The game is interesting and well thought out; the graphics are fun and the HO games are relatively challenging, especially in night mode. But I agree with some earlier posts that it is too repetitive, and it takes too long to move onward. I'm at level 21 but have had to spend the rubies and coins I've earned to keep upgrading the Golden Idol (to get more coins) and the Wizard's Well (to get more energy); I can't afford the chests when I defeat an enemy, and I can't afford to buy required items to complete Quests or Collections. I've completed the first two portals with mini-games; the next three have been open for the last 18 levels, and I have achieved none of the requirements to enable the mini-games - haven't even seen a task or goal that relates to them. I've tried to add Friends as required to complete the treasure maps, but no replies from anyone. Bottom Line: the game is a time suck that only works well if you spend real money to buy the tokens (energy and rubies and coins). I spent 2 years on an F2P game (Elvenar) and swore I'd never get trapped in another. My bad for purchasing this one.

 

Re:Welcome to Wanderland forum

[Post New]by Fred_just_Fred on Feb 15, 18 2:37 PM
Jemby, you are correct in many ways about this game. It's a "money magnet". Too bad since it had the potential to be a great game, but ended up with lots of glitches. Try Midnight Castle. It's a F2P game and one of the best Big Fish games - if not the best. It also has a great forum and LOTS of people/Moderators willing to help. Good Luck.

 
betsybean
Jellyfish
Jellyfish
17 Posts

Re:Welcome to Wanderland forum

[Post New]by betsybean on Feb 21, 18 6:50 AM
Again they crashed my game was doing good, that blamo its gone, can they get my game back?

 
Jemby
Jellyfish
Jellyfish
14 Posts

Re:Welcome to Wanderland forum

[Post New]by Jemby on Feb 24, 18 10:06 AM
Thanks for the tip, Fred_just_Fred; I looked at Midnight Castle but was not impressed with the graphics, and the atmosphere is too dark, grim, and "gothic" for me. But I appreciate the idea. I prefer something in between gruesome and cutesy-poo (can't take all those sparkles and big-eyed waifs, either).

Good luck to you, and enjoy your gaming!

 
Judibeth
Herring
Herring
347 Posts

Re:Welcome to Wanderland forum

[Post New]by Judibeth on Feb 24, 18 4:58 PM
Jemby, check out the forum thread "to Friends of JB" to see if I am offering any items you need. If so, send me an invitation to your friends list. I am closing down that game and am giving away stuff. That game will probably be around for only a month or so, but during that time you would receive a gift almost every day.

I would gladly invite you to my JayBee game as well, but I have the maximum number of friends right now and am not allowed to add more. If you would like to be on my waiting list, please send me a PM. That game has lots of rosaries, grain, and torches for entering temple, windmill, and ice cave, as well as many activators for collections.

Incidentally, I rarely spend real money for either game. I did find it worthwhile to buy the ruby dragon and to also take advantage of a sale of coins or rubies (I forget which it was) near the beginning of the game. Once the shelter is available to you, it is worth upgrading, but spending coins or rubies on the other things isn't really worth it until much later in the game when you have earned more of these items by completing quests, collections, achievements, etc.

A good strategy near the beginning of the game is to play the "free" locations (swamp, crypt, library, etc., several times each time you sign in to the game, just to build up inventory, even if no quests require it at that time. Don't send the ship unless some quest specifically asks for it because it will rapidly upgrade and require more and more expensive items to fill. (If possible, combine sending the ship when it is required for more than one thing, e.g. a map quest and a tournament.) Use up your available energy, collect your gifts (so that your gift slots will be available for others to give to you) and then leave the game to play something else or to deal with real life for awhile. Later in the day, sign on again and repeat the above.

I, too, thought at first that I would not like Midnight Castle, but I now find that it is very engaging. It really isn't too dark until around level 80 and only a few bits are "cutsey" so you might want to try it while you are waiting for your energy level to recharge in Wanderland if you don't have something else you would rather be playing. After all, it won't cost you anything to try MC unless you are super impatient to get to the end of the story!

Hope this helps!

 

Re:Welcome to Wanderland forum

[Post New]by gails5519 on Mar 12, 18 8:38 AM
this is the second time this I=has happened unlocked the cave next to the ice cave and it unlocks then freezes, can not do anything. close the game and have to find a barrel ring to open again taking time and energy only to have it do it again TOTALLY NOT FAIR.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Wanderland forum

[Post New]by bfgIlinalta on Mar 22, 18 2:27 PM
Hello gails5519,

Before I start, I want to welcome you to the forums as well as thank you for your patience while waiting for a response. It sounds like there is some trouble proceeding towards a specific objective due to the game freezing. There may be some steps that can help with the game freezing and I wanted to provide them below.

Game Crashing, Freezing, or Blank Screen

While the above are general steps, they can definitely help with resolving a majority of issues that present as a game freezing or crashing. However, if that doesn't seem to help and you are unable to continue progressing or have made purchases that are unable to be utilized, please contact our Customer Support Team with those details. Our Reps will be certain to follow up as soon as they possibly can.

If you'd like to discuss a technical issue further or need to report a new one, I recommend doing so under our technical issues thread for Wanderland below:

Please post your TECH ISSUES for Wanderland here

Posting technical support questions and concerns to the above thread helps moderators better understand the impacts players are seeing while playing and helps us more quickly respond.

Thank you for your patience and time, and I hope this was able to help out. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Welcome to Wanderland forum

[Post New]by katte31 on Apr 13, 18 8:04 AM
When will the last locked scene on the left of the screen open?

Hello?

Edited on 04/14/2018 at 7:18:10 AM PST


 

Re:Welcome to Wanderland forum

[Post New]by vikki1012 on Apr 14, 18 1:00 AM
hi all I need some friends but don't know anyone else who is playing the game

 
actr
Sea Anemone
Sea Anemone
7 Posts

where are the 'enemies'?! HELP

[Post New]by actr on Apr 17, 18 9:38 AM
Hi all, I need some help

I really like this game. It's addicting and fun.

However, recently all of the zombies, gouls, skeletons, goblins, etc. have disappeared from the game. I can't complete several of the quests and I'm kind of at a standstill.

The message that comes up reads:
" If they are not on the map, try defeating other enemies and wait for them to appear"
The issue is there ARE no enemies anywhere.

Can anyone help?


 
dogpenny
Clownfish
Clownfish
638 Posts

Re:Welcome to Wanderland forum

[Post New]by dogpenny on Apr 22, 18 12:49 AM
My enemies have disappeared too if anyone can help you i hope they can help me. I have talked to CS about this problem but have not recieved an answer in a long time now. PLEASE anyone out there can you help us find the enemies again so we can continue in the game thanks for any help given.Both of us are stuck in the game we need them maybe we arent the only ones with this problem and cant find help anywhere

Edited on 04/22/2018 at 1:02:27 AM PST


 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Wanderland forum

[Post New]by bfgIlinalta on Apr 23, 18 1:27 PM
Hello Everyone,

Thank you for your patience while waiting on a response regarding Wanderland. I just wanted to quickly swim by to remind all of our players that the decision to no longer update this game was announced and may impact some of the issues players have reported regarding this game. For more details about that announcement, please see it below:

An important announcement regarding Wanderland - December 11, 2017

Before I continue, vikki1012, while our forums are closing on April 30, 2018, it may be helpful to provide your Friend Code in the following thread meant for that purpose:

Friend Codes

That can help with finding new friends as well as displaying your code for other players to enter and invite you to their friend's list. I hope that's able to help out.

Due to there being no further updates in this specific game, there may be issues reported by players that persist despite troubleshooting. Players are encouraged to reach out to our Technical Support Team should there be purchases that have been made recently that are no longer able to be used, or were used to try to resolve the issue and that issue persists. Our Reps will be sure to follow up as soon as they can to help.

Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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