Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Missmliss94 on Oct 25, 17 7:14 AM
I'm having the same problem at the same level!!

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by gamergranny64 on Oct 25, 17 8:05 AM
Hi. Just wanted to let you know that my daily treasure chests keep reverting back to Day 1. I haven't missed a day in months - probably years.

 
bfgBeruna
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Oct 25, 17 11:12 AM
Hello Everyone,

It sounds like there's been trouble with the Daily Rewards Treasure Chests have been resetting every seven days. I also understand that San Francisco, Level 107 isn't opening properly. The teams behind the game have been alerted to and are investigating both matters. We're deeply sorry for any inconvenience caused by these glitches, and I encourage you to contact our Gummy Drop! Support Team for help with progressing through the game. Please include your User ID with your inquiry.

If there are any remaining questions, please PM me or another moderator. We'll be glad to provide assistance however we can.

bfgBeruna

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Missmliss94 on Oct 25, 17 12:31 PM
Please hurry fixing the 107 glitch!!! I can't move any further until you do!!! And I'm addicted to this game!!

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by CMC672 on Oct 25, 17 1:19 PM
I cannot get the green gem from 8.1 it says buy with 10,000 bricks which I have got but it won’t let me, why?

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Nantoonie on Oct 26, 17 7:36 AM
In Berlin, the icon and resources for the ties is not available, and there's no way to earn the gems to build Brandenburg gate without it.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by kewgirl on Oct 26, 17 9:15 AM
About a 1000 coins I'd earned simply disappeared last night. Not sure how to get them back. I had over 9000 coins and bought new lives and the next time I opened the game, I had under 8000. Thanks!

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Oct 26, 17 4:32 PM
Hello Everyone,

Welcome to the forums! Thank you for your patience while waiting on a response, and I apologize that there seems to be trouble with the mobile version of Gummy Drop!. It appears that in all of these instances, the best thing to do would be to get in touch with our Support Team for further assistance. Let me provide some details to provide to our team below.

Missmliss94, the right teams are working to resolve that issue as quickly as they are able. In the meantime, please be sure to contact our Gummy Drop! Support Team with your User ID if available. Our Reps will be sure to follow up to help out with that issue.

CMC672, Nantoonie, I'm sorry to hear that the game seems to be providing a display to do something that you cannot do. In this instance, please contact our Gummy Drop! Support Team with screenshots showing the area that seems to be causing this trouble. Our Reps will be sure to follow up as soon as they are able to do so. If you'd like assistance taking a screenshot, the following articles may assist:

How do I take a screenshot? (Android)
How do I take a screenshot? (iOS)

Those screenshots will help our teams better determine what is being experienced. Thank you for your patience while working with our teams!

kewgirl, it sounds like there was a loss of coins. In this case, please contact our Gummy Drop! Support Team with your User ID if available as well as a description of what you have observed while playing. Be sure to note approximately what was lost, and when this seemed to occur. Our Reps will follow up as soon as they can to help out.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
NeenaL60
Minnow
Minnow
239 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by NeenaL60 on Oct 27, 17 4:38 AM
How can I "submit a request" form if I am a NON-FACEBOOK PLAYER? There is no way to make any other number work! Non-FB players have no game ID.....
_______________ per CS request form & forum rules_____________
"Please note: The User ID will only be visible if you've linked the game to your Facebook."
________________________________________________________

I need to send CS a request... I too am MISSING a SIGNIFICANT amount of coins also....please respond!
Thanks

Edited on 10/27/2017 at 4:43:24 AM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by glitter2goldfish on Oct 27, 17 8:10 AM
Hi NeenaL60,

I play on a PC and am not linked to Facebook. I leave out the ID number and when CS responds initially they will say it is easier and faster to assist with your issue if you provide your game ID. I respond that I am only linked to the game by my email and not on mobile device and am not on Facebook. I always get the help I need. Hope this helps you.

 
lynnpgar
Seahorse
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21 Posts

Search for resources

[Post New]by lynnpgar on Oct 27, 17 12:32 PM
Not sure if this is the right place to post this but wanted to express to tech support my frustration with the latest update making getting resources so difficult. Before the update, you just had to touch the green ! on the right to go right to where the resource centers were. Now you have to search all over each city to find them. If you’ve finished 20 or so cities, it’s very time consuming. I know many people don’t bother getting and shipping resources, but since this seems to have been made a major part of the game, it doesn’t seem like it should have been changed and made so much more difficult to do. I’m not seeing anything to be gained from this change and hope it will soon be put back the way it was.

 
Allnamesinuse
Squid
Squid
79 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Allnamesinuse on Oct 29, 17 7:39 AM
There seems to be a general problem with coin-counts. Less than a week ago I lost 3000 and I have just lost another 1500.

Neena, try to find your passport number, which is on the page before Sydney. I've used that to contact Customer Service, but it only works in an email of course, not on the form.

I also lost 3000 coins in two batches a while ago and what with dealing with that and constantly having to download the game it's becoming a really frustrating exercise rather than a relaxation.

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Oct 29, 17 12:05 PM
Hello Everyone,

Thank you for your patience while waiting on a response. I can see that I can clarify a few things here as well as provide the means to get additional assistance.

NeenaL60, while it would make our Reps have an easier time to find and work with your specific progress to provide us your User ID, if you are unable to do so with the methods we have provided, please leave that optional form field blank. Players are not required to provide this ID. This is because sometimes players are unable to retrieve it through reasons that they are unable to control, and it would make it difficult to receive help if this field was required. Please just contact our Gummy Drop! Support Team with as much detail of what you are experiencing, and leave that optional form field blank. Thank you glitter2goldfish for providing that assistance too.

lynnpgar, thank you for letting us know you're also seeing this. The appropriate teams are looking into this particular issue where players are unable to quickly collect those full resource marts. While I don't have any specifics regarding a possible update to address this issue, I do know that the teams behind the game are working to make this better for our players. As soon as more information is provided to my team, a moderator will be certain to provide an announcement or update for our players regarding this. Thank you for your patience while the appropriate teams look into that.

Allnamesinuse, I'm sorry to hear there seems to be a loss of coins. We definitely want you to retain your progress between sessions and what I recommend in this specific case is to contact our Gummy Drop! Support Team with your User ID, if available, and details of what you are experiencing. Also, it may help to provide us the model and type of device you are seeing this happen on and what operating system it is running. Our Reps will be sure to follow up as soon as they are able to do so.

Thank you all for your patience. Please feel free to PM me or any of our other active Moderators with further questions. We are all happy to listen and help out as best we can.

bfgIlinalta

 
NeenaL60
Minnow
Minnow
239 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by NeenaL60 on Oct 29, 17 12:53 PM
Thanx for suggestions BUT...on iPad when I try to submit the form to CS it WILL NOT accept leaving blanks or substituting the passport number (which I did provide to CS both screenshot & email). In both cases I get the red notice: "you are submitting an invalid number!" I have used CS before and was helped efficiently & timely, don't know why the difference.... By the way, missing A LOT, A LOT of coinage...! Beyond sad... .

 
Allnamesinuse
Squid
Squid
79 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Allnamesinuse on Oct 29, 17 2:04 PM
Just send an email using the passport number.

 
keitht53
Herring
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355 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Oct 29, 17 2:15 PM
Just linking in a separate topic I had created re problems with the Treasure Chests.

http://forums.bigfishgames.com/posts/list/945653.page I'm not going to bother raising it directly with the support team as the value of items received via the Treasure Chests is so low.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by tejaydee67 on Oct 31, 17 2:23 AM
Im in berlin and cant get any further than level 70 ive collected all the ties but there is no ivon to tap on to collect the gems i need please hell

 
bfgIlinalta
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3,238 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Oct 31, 17 12:45 PM
Hello Everyone,

Thank you for your patience while waiting on a response. I'd be happy to provide some suggestions to try for some of the issues being reported for the Mobile version of Gummy Drop! today as well as how to contact our Support Team should more assistance become necessary.

tejaydee67, before I continue, welcome to the forums! When you've collected all the portions that character has requested, you can return those items to them to reveal the next portions of the map and collect your reward for completing their task. If you tap on the character who requested these items and they don't offer you a reward despite having found all the ties, please reach out to our Gummy Drop! Support Team with details of what has occurred, your User ID if it is available, as well as a screenshot of the area that doesn't seem to be working properly. Our Reps will follow up as soon as they are able to continue assisting.

Thank you keitht53 for providing the thread for that issue in this thread. The right teams have been made aware of the issues some players are experiencing where the Daily Reward Chest progress seems to be reset despite players playing daily. If you'd like to provide more information regarding your experiences, don't hesitate to reach out to our Gummy Drop! Support Team with what occurred. Our Reps will be sure to follow up as well as provide those new details to the appropriate teams investigating.

NeelaL60, I'm sorry to hear that. The form does not require players to enter an ID to continue to request assistance. This field can be left blank and there should be no message requesting an entry into the field if left blank. This particular field cannot accept some characters, such as the 'at' symbol, or other special characters, which would provide the message you are describing. If the User ID field is completely empty and you are seeing that message, please see if clearing your browser's cache is able to assist in getting that request sent to our teams. Just in case it's helpful, the following article describes how that can be done:

Clear Browser Cache

 
bfgIlinalta
Moderator
Moderator
3,238 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Oct 31, 17 12:51 PM
I hope that this suggestion is able to help out with that NeelaL60. I also recommend providing that passport number as Allnamesinuse suggested and has been attempted previously if you're unable to retrieve a User ID from Facebook. This can help our Reps work with the right account more quickly. If you are still seeing trouble with the form even after that suggestion, it may also help to try a different web browser to see if that may assist in getting that form sent in. You can see what browsers are supported below:

Supported Web Browsers

Thank you all for your patience and I hope this is helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Woosywoosy1 on Oct 31, 17 4:59 PM
Tonight I suddenly return to Day 1 of the Daily Treasure Chess. I have no missed a day since it started. It was going along, I thought I have gotten 15,000 of one of the blocks, maybe the wood. Suddenly just now , I am in Day 1???
Is there a problem? Please advise. Thanks.

 
 
 
 
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