Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Cazapps on Sep 10, 17 1:14 PM
This is the issue I'm having now did this get resolved what is the fix pls
carolyn_thomas wrote:Hi
I too have people sending me lives and it takes hours for me to get them if at all then when I open the letter and accept it nothing thing happens.
I too am playing on my tablet and update as soon as they become available in fact I I have just checked to see if there is another update and there isn't.
So this problems!m hasn't been sorted yet so could you please look into it for I know I'm not the only one.

Thanks for you time
Carolyn



Thanks the last update solved everything.

Edited on 09/10/2017 at 1:16:00 PM PST


 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Sep 10, 17 4:09 PM
Hello Cazapps,

It sounds like there is a similar issue as what was previously reported while playing the mobile version of Gummy Drop!. We definitely want you to be able to use the social features available when linked with Facebook, and the best way to resolve this particular issue is to get in touch with our Support Team for further assistance.

In this instance, I recommend contacting our Gummy Drop! Support Team with your User ID and a description of what is occurring and being experienced when trying to play. It may also help to provide them details of the device you are using, such as the model and type and the operating system version it is running. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience, and I hope this was able to help out. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Porjoe
Seahorse
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24 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Porjoe on Sep 11, 17 12:37 AM
RE: September 6 update.... IOS on IPad

This version screws up some things:
1. when entering a city, the screen is zoomed in... not good
2. when entering a city, it goes to the last level played instead of where I left it.
3. when opening the buy/sell screen, please make the blocks smaller so that more items fit on the screen. I have paid for the extra offer and only 5 items can be seen at one time where there are 9 available... 3 buys + 6 sells. Scrolling is a pain.
4. Please go back to the smaller blocks on the exclamation point (!) screen... again a scrolling pain.

The screen is getting a bit cluttered. perhaps you could fix the envelope and stamp book icons to only show up when they actually need my attention. I've never had a message in the envelope yet and really don't even see it's purpose.

The Out of Moves! screen is a bit sneaky. I can't count how many coins this has cost me. I should at least get the chance to cancel before I pay the charge.

Is there a way to roll back a version? or perhaps you can just fix these things. We appreciate your hard work, so keep it going. BTW, I'm in Dubai and have been playing for well over 2 years.

~Joe

 
bfgBellerophon
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBellerophon on Sep 11, 17 8:09 AM
Hi Porjoe,

Congratulations on getting to Dubai! Thank you for taking the time to post your feedback regarding the latest changes in Gummy Drop! The Gummy Drop! teams definitely appreciate this and are always looking for news ways to improve game play experience. I've passed along the entire contents of your post to these teams for review. If any information is brought to our attention, we will post an announcement in the forums.

With regards to going back to a previous version, we do apologize that there isn't a way to roll back once the update has been placed on the device. As stated above, I'll be sure that the teams are aware of this feedback.

Thank you for your patience and understanding. Please note that this thread is designated for technical issues to help centralize and identify any trends in what players are experiencing. If you have any questions, feel free to PM any of the Active Moderators.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Ch3rpA on Sep 15, 17 8:49 AM
Since the September 6, 2017 up date, the gifts & requests envelope seems to be malfunctioning. Friends tell me they have sent gifts or requested lives but my envelope has nothing it in. Also when I have sent gifts to friends they have either same issue or envelope shows a number on it but when opened there is nothing there. Are you aware & working on a fix?

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by BigCupBonsaiBug on Sep 15, 17 10:12 AM
Hi,

I just ran into an error on Vladivostok level 63. Here's the situation:

a) Used all moves without completing the level
b) Spun the wheel and won 5 more moves
c) With 1 move left I still needed 3 more bricks
d) With the last move I was able to match 3 bricks.

Instead of telling me level complete, the game asked if I wanted to spend 150 coins to continue. Confused, I said OK (luckily, I had enough coins.) The game immediately said that I completed the level without requiring me to use any moves.

Not a big deal. This is the first time in over 3 years that I ran into this problem. I thought that your programmers would appreciated the debugging challenge.

Lance

 
keitht53
Minnow
Minnow
287 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Sep 15, 17 10:59 AM
I've just had the same problem as BigCup..... I wasn't in Vladivostok, I was in KL and it's the second time that has happened to me in the past couple of weeks. I had the coins available and used them, but do object to being ripped off like that.

 
bfgBeruna
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866 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Sep 15, 17 11:13 AM
Hello keitht53 and BigCupBonsaiBug,

Thank you both for reaching out to us. I'm swimming by to provide some troubleshooting guidance. Our Gummy Drop! Support Team will want to take a look into both of these matters, so please write in to them. I would recommend including your User ID with the inquiry.

If any further questions arise, please PM another active Moderator or me, and we'll provide help however we can. Until then, have a lovely weekend.

bfgBeruna

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Jplbridge on Sep 15, 17 3:44 PM
I'm having same problem as Ch3rpA. My envelope icon shows 6 items, but nothing shows up when I open it. Also, some of my friends don't show up any longer, and many times, it would say I don't have any gifts to give, but then would allow me to send a life... This portion of the game has been pretty buggy.

Also, I have a suggestion which might be a little more involved for your programmers, but it doesn't make sense that moving resources is a constant 4 hours regardless of proximity. Closer cities should result in shorter shipping times

 
bfgBeruna
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Sep 15, 17 4:53 PM
Hello Jplbridge,

I'm sorry there's been trouble getting envelopes to open. Receiving gifts from friends is one of the most enjoyable parts of the game, and we definitely want to get this working for you again. As bfgIlinalta said previously, this is similar to a previously reported error in the game, and the most promising way to resolve it is by reaching out to our Technical Support Team.

Please contact the Support Team and include your User ID with the inquiry. They'll be the best equipped to walk you through the troubleshooting process.

Thank you for your patience and understanding. Please don't hesitate to PM me or another active Moderator should more questions arise. We'll be here to help.

bfgBeruna

 

Game No Longer Opening past the beginning black screen

[Post New]by lindseycholt on Sep 15, 17 8:36 PM
I've had the game and played for about one year or so now, and it suddenly won't open. I tried all the "trouble shooting" suggestions, uninstalled, reinstalled, attempted to open in airplane mode as suggested by customer service, but nothing works. I can't get a response back from customer service beyond them asking what model phone I have. Any suggestions beyond the steps listed above would be greatly appreciated! I had just purchased coins and hate to see that money go to waste! Thank you for your help

 
gardenbird
Seahorse
Seahorse
20 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by gardenbird on Sep 15, 17 10:16 PM
I am feeling cheated

I just finished 69 Vladivostock a timed level of 1 minute after several unsuccessful gos.
I finished it in the very last second. The finished screen came up and I was expecting it to say level completed, but it didn't, It said continue playing? All 3 items were ticked showing that I didn't have to make any more moves. Anyway I paid the 140 coins just to see what happened. It went straight back in and I didn't have to make any more moves, it just wanted to say fantastic, well done etc,. etc. Now I am sorry but this is surely a glitch in the game. I shouldn't have to pay 140 coins just to be told fantastic you've finished!!!. I am going to put this post on tech issues as well, in the hope that the developers do something about this glitch and in the hope that they give me my 140 coins back

 
zapberry
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by zapberry on Sep 16, 17 11:44 AM
I experienced the same thing except it was Vladivostok level 23, intern. The requirements were to collect 9k bricks and achieve a score of 20k. I completed the level on my very last move yet it told me I lost the level. I have a screenshot I could upload later, if the mods are interested in passing it along to the development team.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by lanou68 on Sep 17, 17 12:31 AM
Depuis presque une semaine, je ne peux plus ouvrir Gummy drop. Je joue avec iOS et j'ai effectué les mises à jour. J'ai essayé sur différentes tablettes et sur mon IPhone mais le résultat est le même: le jeu commence à se lancer et après le message d'accueil, le jeu se coupe. Quelqu'un peut-il m'aider?

 
lordkalvan
Stingray
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5,223 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by lordkalvan on Sep 17, 17 11:51 AM
zapberry wrote:I experienced the same thing except it was Vladivostok level 23, intern. The requirements were to collect 9k bricks and achieve a score of 20k. I completed the level on my very last move yet it told me I lost the level. I have a screenshot I could upload later, if the mods are interested in passing it along to the development team.

Exactly the same thing just happened to me, with the same level. I took a screenshot however I suspect that the developers can figure out the bug. Sounds like a fence post error.

Extra details in case it matters: I had everything except enough bricks. Needed 100 bricks. One move left and I made a swap that collected a three in a row, which should give me 300 bricks. The screenshot shows the "so close" screen showing checks for points and bricks both.

I suspect that the logic is failing to wait until the last move finishes before it goes to the "so close" screen.

Edited on 09/17/2017 at 12:16:41 PM PST


 
Trav3lbird
Clownfish
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609 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Trav3lbird on Sep 17, 17 1:31 PM
Same "need moves" issue with Vladivostok intern level 94. I took a screen shot of it but don't know how, or where, to send it.

 
bfgIlinalta
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2,744 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Sep 17, 17 3:14 PM
Hello Everyone,

Thank you for taking the time to report your experiences in the mobile version of Gummy Drop!. It sounds like there are some issues here, and I wanted to swim by real fast to provide some suggestions as well as steps for getting in touch with our Support Team.

The first thing I want to address is players reporting an issue with the game not providing a winning screen after completing the objectives of the level, should those objectives be completed on the last move or second. I'm sorry this is happening. We definitely would like to look further into this issue, and I wanted to provide the steps for how to contact our Support Team to provide them information regarding this issue.

In this case, I recommend contacting our Gummy Drop! Support Team with your ID and a description of what has occurred. It would also help to describe how the level ended and what city and level this happened in, so our Reps can make note of this and provide it to the right teams for their investigation. If you're unsure how to retrieve your ID, the following article can assist:

What is my User ID?

It would also help, should you encounter the issue again, to take a screenshot of the moment showing you've completed the level's objectives, but the game displays that it was unsuccessful. Just in case it's helpful, we have a few articles on how to take screenshots on an Android and on an iOS device below:

How do I take a screenshot? (Android)
How do I take a screenshot? (iOS)

Those articles should assist players on mobile wanting to take a screenshot to provide to our teams. The form linked above should have a section to provide screenshots, should you already have them. Thank you all for reporting this and for taking the time to let us know your experiences both here and with our Support Team.

Some players are reporting different issues, and I also wanted to take the time to provide some steps for these issues in my next post.

 
bfgIlinalta
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2,744 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Sep 17, 17 3:14 PM
Trav3lbird, thanks for letting us know you have some screenshots of that issue. What I recommend is attaching it to either your request to our Gummy Drop! Support Team, or, if you're already in contact with them, in a reply to their most recent response to your request. If you'd like assistance on attaching an email to your reply, the following article can assist:

Attach a File to Your Email

I hope that is able to assist with getting those screenshots to our teams.

lanou68, I'm sorry that seems to be happening. I don't know French, but I will do my best to provide a translation using an online tool to provide some suggestions to try. I apologize in advance for any typographical or grammatical errors due to this translation.

Since it sounds like you've tried some of our steps, I recommend contacting our Gummy Drop! Support Team with your User ID, if it's available to provide. Otherwise, just provide the type of device you are playing on as well as the operating system version it is running. Our Reps will be sure to follow up as soon as they can. Thanks for your patience!

lanou68, je suis désolé que cela semble se produire. Je ne connais pas le français, mais je ferai de mon mieux pour fournir une traduction en utilisant un outil en ligne pour fournir des suggestions à essayer. Je m'excuse d'avance pour toute erreur typographique ou grammaticale due à cette traduction.

Comme il semble que vous avez essayé certaines de nos étapes, je vous invite à contacter notre Gummy Drop! Support Team avec votre User ID, s'il est disponible. Sinon, il suffit de fournir le type d'appareil que vous jouez ainsi que la version du système d'exploitation qu'il exécute. Nos représentants seront sûrs de le suivre aussitôt qu'ils le pourront. Merci pour votre patience!

 
bfgIlinalta
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2,744 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Sep 17, 17 3:14 PM
Thank you all for your patience, and I hope this was able to assist. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Trav3lbird
Clownfish
Clownfish
609 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Trav3lbird on Sep 17, 17 3:46 PM
Thanks bfgllinalta, I worked out how to do it and have sent a request with the screenshot to customer support as I know lots of people are having this problem.

 
 
 
 
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