Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by diamonddolls on Aug 1, 17 7:31 AM
Same problem with Everest here. I picked the perfect time to play when I had exactly 2 1/2 hours free and was really looking forward to playing, but didn't get the rewards

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Aug 1, 17 10:06 AM
Hello Everyone,

Thank you all for taking the time to report your experiences with the game here. Currently, there's an issue affecting the rewards for the Everest Challenge and players who have completed the challenge have not received all the rewards that were listed for completing it. I want to apologize for our players who have been affected by this and want to let everyone know that the teams behind the game are currently investigating this issue and are working to make it right for our affected players. While we are still gathering details, as soon as that investigation provides more information, a moderator will be certain to update our announcement about this known issue at the thread below:

An Announcement regarding the Everest Challenge - August 1, 2017

Thank you to everyone who has been affected by this issue for your patience while the right teams continue that investigation. We know that players have taken the time to enjoy this game and we apologize that this issue has made that time less enjoyable and possibly frustrating. We definitely want to make this right, and we hope to complete the investigation as soon as possible to do so. Thank you for your understanding.

PeggyLynnae, it sounds like the game is now displaying in German. I can absolutely understand wanting to change the language to your preferred choice and can help with that today.

To change the language choice in this game, visit the options menu by tapping on the gear icon. This should be located near the bottom left of the screen. After the options menu appears, there should be four circular icons at the bottom of the screen. The third from the left is a globe with a small chat box with an ellipsis (...) inside of it. Tap on the globe with an ellipsis to bring up the Language menu[b]. After that list appears, [b]tap on your preferred language to change it to your preferred choice.

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Aug 1, 17 10:06 AM
If there is still trouble changing the language back after trying those steps, I recommend contacting our Gummy Drop! Support Team with what device model and type you are seeing the trouble on as well as what version of operating system it is running. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience while we continue to look into the Everest Challenge rewards not being provided as expected. A moderator will be sure to follow up and update that announcement linked in my previous post when we receive more information. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Robert1984 on Aug 1, 17 10:33 AM
Never received my 2 hours infinity lives from the everest challenge now.

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Aug 1, 17 5:05 PM
Hello Robert1984,

Thanks for letting us know you're also seeing that trouble. Please be sure to contact our Gummy Drop! Support Team with your User ID so our Reps can follow up with you.

At this moment, the teams behind the game have stopped the Everest Challenge temporarily to prevent this from happening again. For more information about this as well as updates regarding this specific known issue, please see our announcement below:

An Announcement regarding the Everest Challenge - August 1, 2017

Thank you for your patience as we resolve the issue and get that challenge back up for players to enjoy. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Kajohn345 on Aug 1, 17 6:47 PM
I just completed Everest challenge and it said I earned two hours of infinite play which I typically get when completing Everest but it did not show up.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by GumSal on Aug 2, 17 9:07 AM
Same, didn't get my 2 hours of lives after completing Everest. Also, I play everyday, send extra moves to my friends and have NEVER received any back.

 
bfgBeruna
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Aug 2, 17 9:41 AM
Hello Kajohn345 and GumSal,

Congratulations on completing the Everest Challenge. I'm really sorry the rewards weren't credited to your games. The Gummy Drop! team is aware of this glitch and has temporarily turned off the challenge to prevent this from happening to more players. Please take a look at bfgIlinalta's announcements regarding the matter below.

An Announcement regarding the Everest Challenge - August 1, 2017

Since the rewards didn't credit to your games, please contact our Gummy Drop! Support Team and include your User ID with your inquiry. Once they have that information, the Support Team will be the best equipped to resolve this for you.

Thank you for your patience and understanding. Please don't hesitate to PM me or another of the active Moderators if any more questions arise. We're always happy to listen and to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by kate1027 on Aug 2, 17 9:16 PM
Hi,
Like many other players, I did not receive the rewards from Everest.
You were quick to respond to a tech form I submitted, but in following the instructions you gave, I have LOST MY ENTIRE GAME.
I have played for three years and was in Hawaii.
How do I retrieve my game?
Thank you for your help.

Kate

 
keitht53
Minnow
Minnow
232 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Aug 3, 17 12:15 AM
kate1027. Get back onto the Tech Team using the same e-mail they used to respond to you.

 
Gummynut
Starfish
Starfish
46 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Gummynut on Aug 3, 17 7:06 AM
Good morning! I used an infinite timer on Venice level 57-2 and it did not work. The time ran out, and the game took my timer anyway.

 
bfgBellerophon
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBellerophon on Aug 3, 17 8:13 AM
Hi Everyone,

I wanted to pop in here and help address the recent posts in this thread. Thank you keitht53 for providing your suggestions to kate1027. It is extremely helpful and appreciated.

kate1027, I'm sorry to hear that your game was lost. If you haven't already, please reach out to our Gummy Drop Support Team with your user ID. Please also let them know of the two different issues you are seeing, especially if your progress doesn't appear after signing into your game with the account linked to your progress.

Gummynut, we definitely want to ensure that you are able to partake in the right items in the game. Please also reach out to the Gummy Drop Support Team with your user ID so that they can look into this for you.

Thank you everyone for your patience and understanding. If you have any questions, feel free to reach out to any of the Active Moderators through the private messaging system. We are always happy to help in any way that we can.

bfgBellerophon

 
Borgr
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Borgr on Aug 9, 17 1:56 PM
For the second time gummy drop won't start.I give up!

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Aug 10, 17 2:43 PM
Hello Borgr,

Before I start, welcome to the forums. I'm sorry to hear that you're seeing trouble with the mobile version of Gummy Drop!. It sounds like the game isn't starting, and I wanted to provide some suggested steps to take that might help with that as well as how to reach our Support Team should more assistance show itself to be necessary.

The first thing I recommend is to see if the following article of suggested steps can assist with this particular issue. I am unsure what device type you are seeing trouble with, so I'm going to go ahead and provide our article for both iOS devices and Android ones below, so be sure to choose the one that best fits your needs:

Crashing, Freezing, Game Won't Open (iOS)
Crashing, Freezing, Game Won't Open (Android)

For any problems that continue after trying those steps, we recommend contacting our Gummy Drop! Support Team. Be sure to provide the device type and model, as well as what version of operating system is being run on that device. Those details could help the investigation into that issue. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience, and I hope that these steps are able to help get that game running again. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Allnamesinuse
Squid
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66 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Allnamesinuse on Aug 10, 17 9:01 PM
On an iPad. I was forced to update, something I usually put off because of problems caused.

Only Sydney downloaded as part of the update. I'm up to Siem Reap and have to download every city one at a time. Needless to say I don't want to do this. Nor do I want to search for my player ID uninstall and reinstall.

It's disappointing that the new version hasn't addressed some of the seemingly serious issues for people like the small board space. The booster buttons are really large & distracting.

 
keitht53
Minnow
Minnow
232 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Aug 10, 17 11:52 PM
Android has the same issue of having to download every city. That's never happened before. There would be the odd one here and there which would generally evidence itself by the passport being missing. It is annoying when you have many cities to download.

 
Anne2065
Jellyfish
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12 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Anne2065 on Aug 11, 17 7:50 AM
in Barcelona
Please update ..tried it for two days now,
Nothing willnot take. On iPad
Open goes back to please update
Also send screen shots out to others
WTH is going on.. they said the same thing
Having problems
Please advise TY

 

Help cannot

[Post New]by JDalle on Aug 11, 17 9:56 AM
On iphone - trying to open Gummy Drop - tells me to Please download latest game version - so I click the green arrow and am taken to the App store. I click 'open' and it just goes back to green arrow and when you click that it again just takes you to app store. Keeps going backwards and forwards like this with no way to open the game. Help.......

 
bfgBeruna
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Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgBeruna on Aug 11, 17 10:54 AM
Howdy Everyone!

I truly appreciate your patience while waiting for answers. I'm swimming by to help right away.

Allnamesinuse: The good news is that, one way or another, we'll be able to restore your progress. If you've connected the game to Facebook or a Big Fish Games account, then signing back into the game using those same credentials should restore it to Siem Riep.

keitht53: I completely understand why being asked to download each new city would be frustrating. Please contact our Gummy Drop! Support Team, who'll be the best equipped to provide assistance. If it's available, please include your User ID with the inquiry.

Anne2065 and JDalle: Since there's been trouble downloading a new update, I'd recommend checking the mobile device's connection. It's possible that strengthening the connection to the servers will allow the update to install properly. Please see the help page below for instructions and more information.

Connection Issues

Should the steps I've suggested not help, please contact our Gummy Drop! Support Team. They have the tools to delve more deeply into these matters. Please include your User IDs in the tickets you submit.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

 
Anne2065
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by Anne2065 on Aug 11, 17 2:04 PM
Nothing wrong with the connection at all..
every thing is find ..even tried Nephew iPad
Same thing.. all other small games are ok
Also when it says .use this server , I click that one
Maybe it's that .who knows I am a dinosaur and a senior
Would like it back very soon T Y

 
 
 
 
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